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# 1st und 2nd Level Support

- **Company:** DIS AG
- **Location:** Offenburg, Germany (Remote available)
- **Salary:** €42,000.0 - €55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Information Technology
- **Published:** August 22, 2026
- **Apply:** https://www.adzuna.de/details/5850416716

## About the Role

* Erfolgreich abgeschlossene Ausbildung oder Studium im Bereich der Informatik
 * Erste Berufserfahrung von Vorteil aber nicht erforderlich
 * Sicherer Umgang mit Windows-Systemen und Applikationen
 * Erfahrung mit Ticketing-Systemen
 * Kenntnisse in Netzwerktechnologien, Active Directory und Exchange
 * Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
 * Verantwortungsbewusstsein, systematische Arbeitsweise, schnelle Auffassungsgabe und Teamfähigkeit

## Description

* First- und Second-Level-Support für alle IT-anwendungsrelevanten Fragen
 * Bearbeitung, Priorisierung und Dokumentation von Anfragen und Störungsmeldungen im Ticketsystem
 * Einrichten von Arbeitsplätzen und IT-seitige Onboarding der neuen Mitarbeitern
 * Kommunikation und Koordination mit Third-Level-Support
 * Unterstützung bei der Weiterentwicklung von IT-Serviceprozessen
 * Mitwirkung bei IT-Projekten


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