> Markdown version of [/jobs/ext/2176072-product-support-specialist-software-solutions](https://www.wearedevelopers.com/jobs/ext/2176072-product-support-specialist-software-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support Specialist - Software Solutions

- **Company:** Siemens Healthineers
- **Location:** UK (Remote available)
- **Salary:** £54,441.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Client Server Models, Cloud Computing, Databases, Linux, Knowledge Management, Microsoft SQL Server, Windows Servers, Citrix Systems, Software Systems, Transact-SQL, Hyperconverged Infrastructure, Kubernetes, Information Technology, Vmware
- **Published:** August 22, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5852587197

## About the Role

* Bachelors or Master Degree in Information Technology (IT) or a related field.
 * Extensive hands-on experience troubleshooting complex client/server software and networked environments.
 * Strong experience supporting databases and infrastructure, including Microsoft SQL Server (T-SQL), Windows Server, Linux and Kubernetes.
 * Experience supporting physical and virtual IT infrastructure, such as hyper-converged platforms, Citrix, VMware, Parallels, or similar technologies.
 * Familiarity with cloud and modern platforms (e.g., Azure, Kubernetes) is an advantage.
 * Strong collaboration skills, with the ability to work effectively across all levels of the organization.
 * Demonstrates a continuous learning mindset and commitment to professional development.
 * Excellent verbal, written, and interpersonal communication skills.
 * Flexibility for global travel, estimated at 10%

## Description

* Provide expert-level Incident and Escalation Management support to field personnel, both remotely and onsite as required.
 * Lead and coordinate Major Incident Management activities to ensure rapid service restoration and clear communication.
 * Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
 * Collaborate with cross-functional teams (Engineering, Field Service, Product Management, Product Lifecycle Services) to identify, analyze, and troubleshoot recurring field service trends.
 * Act as a technical specialist/owner, while continuously expanding generalist knowledge across software, databases, infrastructure, and networking domains.
 * Support the Knowledge Management program, with a strong focus on "never solving the same problem twice."
 * Develop and deliver formal and ad-hoc training sessions for field and support personnel.
 * Contribute actively to global Technical Information Exchange (TiX) forums to share knowledge and best practices across regions.
 * Participate in phone support as required by the business.
 * Ensure all activities follow established quality processes, contributing to continuous service improvement.


## Related Videos

- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)