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# IT Infrastructure Support Engineer

- **Company:** ITC Infotech
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Computer Networks, Issue Tracking Systems, Networking Basics, Remote Service Software, Software Systems, Wide Area Networks, Wireless Access Point, Network Routers, Computer Networking Systems, Break Fix, Information Technology, Laptops, Servicenow
- **Published:** August 22, 2026
- **Apply:** https://www.jobleads.com/es/job/e5f370cd6e9d877dc089d8277b0469fd7

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or related field.
 * 3-5 years of experience in IT infrastructure or field support roles.
 * Strong knowledge of Windows OS, Active Directory, networking fundamentals, and endpoint security.
 * Experience with ticketing systems (e.g., ServiceNow) and remote support tools.
 * Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.
 * Excellent problem-solving, communication, and customer service skills.
 * Ability to travel between sites and work independently., * Work ethic: You are a consummate professional.
 * Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
 * Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
 * Impact: You are a critical thinker with an emphasis on creativity and innovation.
 * Passion: You have the drive to succeed paired with a continuous hunger to learn.
 * Leadership: You are trusted, empathetic, accountable, and empower others around you.

## Description

The Infrastructure Field IT Engineer is responsible for providing on-site technical support, maintaining IT infrastructure, and ensuring the reliability of hardware, software, and network systems across assigned locations. This role involves hands-on troubleshooting, proactive maintenance, and coordination with central IT teams to uphold service levels and business continuity., * Provide on-site support for desktops, laptops, printers, network devices, and other IT equipment.

 * Install, configure, and maintain hardware and software systems.
 * Troubleshoot and resolve technical issues related to infrastructure, connectivity, and user access.
 * Perform routine checks, patching, and updates on servers and network components.
 * Support LAN/WAN infrastructure, including switches, routers, and wireless access points.
 * Coordinate with vendors for hardware repairs and replacements.
 * Assist in onboarding/offboarding activities including device provisioning and access setup.
 * Maintain accurate documentation of assets, incidents, and service requests.
 * Ensure compliance with IT policies, security standards, and data protection protocols.
 * Participate in infrastructure upgrade projects and site rollouts.
 * Escalate unresolved issues to higher-level support or specialized teams.


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