> Markdown version of [/jobs/ext/2177711-it-support-associate](https://www.wearedevelopers.com/jobs/ext/2177711-it-support-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Associate - **Company:** University of Nebraska - **Location:** Lincoln, NE, United States - **Experience:** Experienced - **Salary:** $51,522.0 - **Contract:** Temporary contract - **Skills:** Computer Equipment, Information Technology - **Published:** August 22, 2026 - **Apply:** https://employment.unl.edu/postings/101951/pre_apply ## About the Role * Associate's degree in computer science, information technology, or a related field, plus two (2) years of progressively responsible experience providing IT, help desk, classroom technology, or related technical support. Equivalent education/experience considered. * Experience troubleshooting computer hardware, software, operating systems, peripheral devices, and routine technology problems. * Ability to communicate technical information to users with varying levels of technical knowledge. Preferred Qualifications The following qualifications are preferred but not required: * Bachelor's degree in computer science, information technology, management information systems, education technology, business, a field of the arts, or a related field. * Experience supervising, training, scheduling, or providing day-to-day direction to students or other staff. * Experience using help desk/ticketing, asset management, endpoint support, classroom technology, or university technology systems. * Experience supporting both Mac and Windows environments. * Experience assisting with technology purchasing, inventory, deployment, documentation, or service improvement. * Relevant technology support certification, such as Apple, Microsoft, CompTIA, or ITIL Foundation. Pre-Placement Driving Record Review Required No Physical Required No Commercial Driver's License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No Criminal History Background Check Required Yes ## Description The IT Support Associate provides responsive, customer-focused technology support for faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts. This position coordinates day-to-day help desk operations and works collaboratively with college and NU Information Technology Services partners to ensure reliable technology services and support. Responsibilities Include: * Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine and intermediate technology issues. * Coordinating help desk operations by triaging support requests, escalating complex issues as appropriate, and ensuring timely follow-up and resolution. * Supervising 2-3 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality. * Supporting a variety of college and NU Information Technology Services systems and services through cross-training and collaboration with technology partners. * Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements. We Seek: A service-oriented technology professional who enjoys solving problems and helping others. The successful candidate is an effective communicator who is organized, dependable, and able to balance hands-on technical support with coordinating help desk operations and supervising student employees. 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