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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Database & Cloud Platform Support Lead, AVP - State Street Investment Management - **Company:** State Street - **Location:** Boston, MA, United States - **Experience:** Expert - **Salary:** $90,000.0 - $157,500.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Cloud Computing, Cloud Engineering, Databases, Information Engineering, Disaster Recovery, Monitoring of Systems, Identity and Access Management, Python (Programming Language), PostgreSQL, Performance Tuning, Query Optimization, Reliability Engineering, Ansible, Standard Sql, Runbook, Shell Script, Software Vulnerability Management, Cloud Platform System, System Availability, Snowflake, Grafana, Software Troubleshooting, Amazon Relational Database Service, Patch Management, Cloudwatch, Kibana, Terraform, Data Pipelines, User Administration, Amazon Redshift - **Published:** August 22, 2026 - **Apply:** https://www.careerjet.com/job/uscd838b96dca79fa95d12f03baa2b644f/eaa ## About the Role Databases * PostgreSQL * Amazon Redshift * Snowflake * Aurora PostgreSQL Cloud Platforms * AWS RDS * EC2 * S3 * Lambda * CloudWatch * IAM Monitoring * Grafana * Kibana * ELK Automation & Scripting * SQL * Python * Shell Scripting * Ansible * Terraform (preferred) Experience Requirements * 8-12+ years of database administration and production support experience. * 5+ years supporting cloud-hosted database platforms. * Strong experience in Incident, Problem, Change, and Capacity Management. * Experience supporting mission-critical financial applications. * Experience working within 24x7 operational support environments. ## Description The AVP Database & Cloud Platform hands-on Support Manager/Lead will be responsible for providing L2/L3 operational support, reliability engineering, and technical leadership for enterprise database and cloud platforms hosted on AWS. The role serves as the senior escalation point for production issues impacting PostgreSQL, Redshift, Snowflake, data pipelines, and associated AWS services. The individual will drive platform stability, incident reduction, performance optimization, vulnerability remediation, disaster recovery readiness, and operational excellence while partnering with application, infrastructure, security, and cloud engineering teams. Primary Responsibilities Production Support & Incident Management * Act as L3 escalation point for major production incidents. * Lead troubleshooting of database, platform, and cloud infrastructure issues. * Perform root cause analysis (RCA) and implement preventive actions. * Coordinate incident communications and stakeholder updates. * Participate in on-call support rotations and major incident bridges. * Monitor platform SLAs and operational KPIs. Database Platform Support Support and administration of: * AWS RDS PostgreSQL * Amazon Redshift * Snowflake * Aurora PostgreSQL * Other enterprise databases Responsibilities include: * Availability management * Performance troubleshooting * Query tuning * Backup and recovery validation * Patch management * Database upgrades * Space and capacity management * User administration and access support, * Service monitoring * Operational support * Infrastructure troubleshooting * Capacity planning * Security remediation * DR testing and validation Monitoring & Observability * Configure and maintain monitoring solutions. * Investigate alerts and recurring operational issues. * Develop operational dashboards and health reports. * Improve observability across database and cloud platforms. Tools may include: * Grafana * Kibana * ELK * CloudWatch Security, Audit & Compliance * Support audit and regulatory requests. * Implement vulnerability remediation plans. * Manage database access reviews. * Support IAM and privileged access controls. * Ensure compliance with enterprise security standards. * Coordinate patching and security upgrades. Platform Reliability & Continuous Improvement * Identify recurring issues and drive permanent fixes. * Reduce manual operational tasks through automation. * Improve platform resiliency and recovery capabilities. * Develop SOPs, runbooks, and knowledge articles. * Drive problem management initiatives. Stakeholder & Vendor Management * Work closely with application support teams, data engineering teams, and business stakeholders. * Coordinate with AWS, Snowflake, and database vendors. * Participate in change management and release activities. * Provide technical leadership during production events., As a Senior Lead Database Reliability Engineer, you'll own the reliability, scalability, and operational excellence of the database infrastructure powering one of the most demandin… + 1 month ago ## Related Videos - [Debug a Kubernetes Operator](https://www.wearedevelopers.com/videos/487-debug-a-kubernetes-operator) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Tomorrow's cloud data platforms - fully managed database-as-a-service (DBaaS)](https://www.wearedevelopers.com/videos/254-tomorrow-s-cloud-data-platforms-fully-managed-database-as-a-service-dbaas) - [Add Location-based Searching to Site with ElasticSearch](https://www.wearedevelopers.com/videos/77-add-location-based-searching-to-site-with-elasticsearch) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)