> Markdown version of [/jobs/ext/2178602-first-level-it-supporter](https://www.wearedevelopers.com/jobs/ext/2178602-first-level-it-supporter). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# First Level IT-Supporter

- **Company:** DIS AG
- **Location:** Mannheim, Germany
- **Contract:** Permanent contract
- **Skills:** Remote Access Technology, Information Technology
- **Published:** August 22, 2026
- **Apply:** https://www.adzuna.de/details/5835690177

## About the Role

* Erfahrung im Kundensupport und ausgeprägte Kommunikationsfähigkeiten

Fundierte Kenntnisse im IT-Bereich
Freundliches und serviceorientiertes Auftreten
Schnelle Auffassungsgabe und Problemlösungsfähigkeiten
Gute organisatorische Fähigkeiten zur effektiven Ticketverwaltung
Technisches Verständnis für Remote-Zugriffstools und -verbindungen

## Description

* Beantwortung von Kundenanfragen und Hilfe bei technischen Problemen

Analyse von gemeldeten Problemen und Ermittlung der Ursache
Fernzugriff auf Kundensysteme zur Fehlerbehebung oder Konfiguration
Aufzeichnung von Kundenanfragen und Aktualisierung der Wissensdatenbank
Weitergabe von komplexen Problemen an den nächsten Support-Level
Erstellung und Verwaltung von Support-Tickets für den Fortschritt der Problemlösung


## Related Videos

- [We are all part of the game](https://www.wearedevelopers.com/videos/406-we-are-all-part-of-the-game)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [Evolution of a hard-of-hearing person with technology](https://www.wearedevelopers.com/videos/2021-evolution-of-a-hard-of-hearing-person-with-technology)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)