> Markdown version of [/jobs/ext/2180046-servicenow-implementation-lead-cmdb-csdm](https://www.wearedevelopers.com/jobs/ext/2180046-servicenow-implementation-lead-cmdb-csdm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Implementation Lead (CMDB/CSDM) - **Company:** Anakim Consulting Inc - **Location:** Springfield, VA, United States - **Experience:** Expert - **Salary:** $120,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Configuration Management, Databases, Data Governance, Decision Support Systems, Information Technology Operations, Data Streaming, Mttr, Usage Tracking, Information Technology, Servicenow - **Published:** August 22, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18041515?backUrl=%2Fcareer%2F18041515%2FServicenow-Implementation-Lead-Cmdb-Csdm-Virginia-Springfield ## About the Role Anakim Consulting has an immediate need for a senior level Implementation Specialist with enterprise-level Configuration Management expertise working with ServiceNow CMDB and hands-on experience supporting enterprise architecture, IT operations, and data governance. Qualified candidates will have enterprise-scale configuration management experience supporting business-driven CMDB planning, organizational alignment, CI modeling, governance, and best-practice implementation, preferably in a government contracting environment., Requirements include: * U.S. Citizenship (no dual citizenship) * Current DHS Suitability or eligibility to obtain CBP security access * Availability to work on-site * 10 years of professional IT experience or combination of education and experience: + BS degree (or 4 years of additional experience as substitute) + MS degree (or 2 years of additional experience as substitute) * 5+ years over overall experience in the following areas: + Enterprise ITSM / CMDB / Configuration Management experience + Demonstrated expertise in CMDB planning, modeling, governance, and data quality frameworks + Experience designing CI classes, relationships, and lifecycle management for complex organizations * ServiceNow expertise including: + Proficiency with ServiceNow CMDB, automated discovery, CSDM * Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions * Strong understanding of service mapping principles and organizational CMDB ownership models * Excellent analytical, communication, documentation, facilitation, and standards development capabilities * Experience working within large, federated, or regulated environments * Ability to work both independently and as part of a team * Excellent written and verbal communication skills * Availability to support full on-site schedule Preferred qualifications. * Current or recent Entry on Duty (EOD) access is preferred * ITIL v4 or v5 certification * Prior federal contracting environment experience * Experience with enterprise architecture, IT operations, data governance ## Description Requirements and Analysis * Elicit stakeholder needs across Application Owners, IT Operations, Security, etc.-identify required CIs, critical attributes, and inter-CI relationships. * Document business requirements into clear functional/non-functional artifacts (use cases, user stories, acceptance criteria). * Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB. Data Model Design and Definition * Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields. * Establish relationships (e.g., "runs on," "connects to," "is composed of") to accurately represent the environment. * Normalize and standardize data to enforce CMDB consistency Process Definition and Integration * Map CMDB-related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively. * Define data governance-policies for data ownership, entry, updates, and data-quality assurance. * Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows. Data Quality, Validation and Testing * Define data-quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes. * Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value. Reporting & KPIs * Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring. * Define CMDB-enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes. Training, Adoption and Ongoing Support * Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency. * Provide ongoing support and clarification on CMDB functionalities and data usage. Communication and Stakeholder Management * Facilitate workshops to gather requirements, resolve conflicts, and build consensus. * Translate between business and technical teams-ensure concepts and outcomes are clearly understood across groups. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Robots are coming into the wild! 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