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# Technical Helpdesk

- **Company:** Science Applications International Corporation
- **Location:** Honolulu, HI, United States (Remote available)
- **Experience:** Starter
- **Salary:** $40,001.0 - $80,000.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Cyber Security, Computer Networks, Databases, Issue Tracking Systems, Microsoft Office, SC Clearance, Computer Equipment
- **Published:** August 22, 2026
- **Apply:** https://www.dice.com/job-detail/c0040c09-1991-4940-99db-8dce0fe7e3d3

## About the Role

* High School Diploma or GED and 0-1+ years of related experience with relevant certification
 * Familiar with Windows environment
 * Basic understanding of networking concepts and protocols
 * Experience with Microsoft Office Suite
 * Knowledge on how to query and tailor reports from a database
 * Strong Oral and written communication skills
 * Customer Service orientated

REQUIRED CLEARANCE:

 * Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain

REQUIRED CERTIFICATION:

 * Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as A+CE, Network+ CE, Security+ CE, CASP+ CE, etc

## Description

SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.

NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed., * Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

 * Diagnose, identify, isolate, and analyze problems utilizing historical database records
 * Respond to customer support requests in a fast, efficient and friendly manner
 * Resolve customer incidents and requests if able or assign to higher tiers
 * Route calls to product line specialists, application, or system support specialists
 * Escalate complex problems to higher level of expertise within organization
 * Document all customer interactions within a ticketing system
 * Alert management to recurring problems and patterns of problems
 * Provide customers with a reference number for their incident/request


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