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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Media Specialist TAM, AWS Enterprise Support, Strategic Industries - **Company:** Amazon.com, Inc. - **Location:** Seattle, WA, United States - **Experience:** Expert - **Salary:** $176,600.0 - $239,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon Cloudfront, Cloud Engineering, SAS (Software), Software Engineering, Software Systems, Video Editing, Information Technology, Video Streaming - **Published:** August 22, 2026 - **Apply:** https://dejobs.org/x/x/367FE3E8707F46228D629988606639B9/job/ ## About the Role * Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences * Experience with AWS services or other cloud offerings * 3+ years of cloud architecture and solution implementation experience, or degree in advanced technology * 3+ years of solving problems with technology in the Media & Entertainment Industry experience * 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities * 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business, * Experience in internal enterprise or external customer-facing environment as a technical lead * 4+ years of software development experience * Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS) * Adaptive bitrate video streaming and delivery technologies * Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment ## Description Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows. Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions, Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed, the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions. Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Media Specialist TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer., As a Senior Media Specialist TAM, you will: * Complete the onboarding and off-boarding requirements of assigned key customers. * Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned. * Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets. * Interface with customer project managers and technical owners to understand requirements and deliver product releases. * Collaborate with Product Managers to prioritize customer requirements, advocating for the customer. * Work with Engineering managers to ensure delivery of product features to meet customer requirements. * Advocate, specify, and own the availability of customer test environments either at AWS or customer locations. * Verify implemented product features and test multi-product customer project workflows. * Communicate with customers and internally across, up, and down customer organizations. * Mentor junior Media Specialist TAMs and Engineers. * Define and implement team level metrics and processes. ## Related Videos - [The Fundamentals of Online Video](https://www.wearedevelopers.com/videos/32-the-fundamentals-of-online-video) - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [Times of (climate) crisis - How and why sustainable software is a must!](https://www.wearedevelopers.com/videos/988-times-of-climate-crisis-how-and-why-sustainable-software-is-a-must) - [AI vs Recruiters and Applicants, Turmoil in the Games Industry, What to Put on a CV](https://www.wearedevelopers.com/videos/1363-ai-vs-recruiters-and-applicants-turmoil-in-the-games-industry-what-to-put-on-a-cv) - [WeAreDevelopers LIVE - Bitpanda’s AI First Approach](https://www.wearedevelopers.com/videos/1841-wearedevelopers-live-bitpanda-s-ai-first-approach) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025)