> Markdown version of [/jobs/ext/2180344-technical-writer-training-specialist](https://www.wearedevelopers.com/jobs/ext/2180344-technical-writer-training-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Writer / Training Specialist - **Company:** Lentech, Inc - **Location:** Elkridge, MD, United States - **Experience:** Expert - **Salary:** $88,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Monitoring of Systems, Microsoft Dynamics, Operational Databases, Reference Data, Runbook, Web Content Accessibility Guidelines - **Published:** August 22, 2026 - **Apply:** https://www.careerjet.com/jobad/us10a6a697d86b26e8ffd0ae2a5e38f3f8 ## About the Role Required Skills and Experience: 5+ years experience. * Education: Degree in Technical Communications, Instructional Design, or a related field. * Technical Writing: Proven experience creating technical documentation, runbooks, and "how-to" guides for enterprise-grade CRM or ERP systems (preferably Dynamics 365). * Instructional Design: Experience developing role-based training programs that include hands-on labs and competency evaluations. * Compliance Awareness: Ability to document complex business rules (e.g., the 10-business-day deadline engine) and security protocols (e.g., the privilege boundary for attorney work product). * Accessibility: Familiarity with creating documentation that meets required accessibility standards (e.g., 508 and WCAG 2.1 AA). ## Description Lentech is seeking a high-Performance, multi-disciplinary team to lead a technical implementation of a Microsoft Dynamics 365 and Power Platform-based case management system (CMS). This mission-critical project and CMS supports legal services to children in support of the U.S. Government. U.S. Citizenship is required along with the ability to positively pass a public trust background investigation. The primary implementation timeline occurs across the first 180 days of the project and moves into steady state operations for the remainder of the first year. A five-year follow-on contract is expected based on positive performance in the first year. The implementation follows an aggressive timeline divided into four key phases: Mobilization, Core Operations, Fully Functional Delivery, and Steady-state Operations. This effort demands a collaborative team capable of maintaining operational continuity throughout the transition and into operations. You will be working with a primary legal team providing the CMS to the lawyers working each individual case. Candidates must be prepared to handle high-velocity delivery, strict data privilege boundaries, and the technical rigor required to support vulnerable populations. Role Overview: The Technical Writer / Training Specialist is a specialized role responsible for ensuring operational ownership and system self-sufficiency for operating the CMS. This role bridges the gap between technical configuration and end-user adoption by developing the documentation, training assets, and runbooks required for diverse internal and external audiences. Core Responsibilities: * Role-Based Training Development: Create tailored training materials, role guides, and scenario exercises for different stakeholder groups, including legal operations, program staff, and Legal Service Providers (LSPs). * Administrator Enablement: Develop comprehensive administrator guides and hands-on labs to ensure operations staff can manage configurations, users, reference data, system monitoring, compliance mandates, and training new staff members. * Operations Runbook Creation: Produce detailed operations and integration runbooks that cover common failure triage, queue monitoring, retry/reconciliation procedures, and support escalation paths. * Train-the-Trainer Execution: Develop and deliver train-the-trainer packages for LSP organizations to facilitate secure onboarding and the correction of data exceptions. * Knowledge Transfer Coordination: Document and maintain a formal knowledge-transfer record to ensure no system component remains dependent on undocumented knowledge. * Material Maintenance: Ensure all training materials match the final accepted configuration and utilize realistic, non-production data for all exercises and demonstrations. Technical and Functional Deliverables: * Documentation Suite: Administrator guides, LSP user guides, role-based procedures for compliance/finance users, and integration runbooks. * Training Assets: Role-specific scenario exercises, hands-on labs, recorded knowledge-transfer sessions, and attendance/completion records. * Management Plans: A formal training plan identifying learning objectives, delivery methods, accessibility approaches, and a process for updating materials after future releases., Serves as a Joint Training System (JTS) Specialist at the USCYBERCOM Training and Exercise Division. Duties include planning, development, management, and execution of the annual C… + 13 days ago + Apply easily ## Related Videos - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Enjoying SQL data pipelines with dbt](https://www.wearedevelopers.com/videos/823-enjoying-sql-data-pipelines-with-dbt) - [Making Documentation AI-Ready: Preparing Your Docs for the LLM Era](https://www.wearedevelopers.com/videos/100199-making-documentation-ai-ready-preparing-your-docs-for-the-llm-era) ## Related Articles - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [A call for Guest Writers for the WeAreDevelopers Magazine](https://www.wearedevelopers.com/magazine/648-a-call-for-guest-writers-for-the-wearedevelopers-magazine) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [7 Best Steps For Writing Good Software Technical Documentation](https://www.wearedevelopers.com/magazine/113-7-best-steps-for-writing-good-software-technical-documentation) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters)