> Markdown version of [/jobs/ext/2181563-solutions-architect-crm](https://www.wearedevelopers.com/jobs/ext/2181563-solutions-architect-crm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Architect, CRM - **Company:** Ford Motor Company - **Location:** Dearborn, MI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Applications Architecture, JIRA, Microsoft Azure, Cloud Engineering, Continuous Delivery, Continuous Integration, Data Integration, Microsoft Dynamics, Microsoft Visio, Salesforce.Com, Software Engineering, Systems Integration, Virtualization Technology, Web Services, Enterprise Application Integration, Google Cloud, Cloud Platform System, Test-Driven Development (TDD), IT Architecture, Information Technology, Enterprise Integration, Tools for Reporting, Interactive Whiteboards, Microservices - **Published:** August 22, 2026 - **Apply:** https://dejobs.org/x/x/4834ACF1112F48B38EA8F813FEAEA6FC/job/ ## About the Role We recognize that no one person will embody every single quality or skill listed below. If you are passionate about customer experience architecture and have a strong foundation in CRM, cloud platforms, and enterprise solution design, we encourage you to apply., * Requires a bachelor's or foreign equivalent degree in computer science, information technology, engineering, or a technology-related field, * 2+ years of Call Center technology experience * 2+ years of experience with Microsoft Dynamics * Experience working with Contact Center as a Service (CCaaS) technology * Experience working with Agile teams in a product-driven organization * Experience developing and communicating architecture strategies, technical designs, roadmaps, and future-state solution blueprints * Demonstrated ability to work on multiple initiatives simultaneously in a large, complex IT environment * Strong leadership, team-building, project-planning, and stakeholder-management skills, with the ability to lead through influence * Excellent verbal, written, and presentation communication skills * Ability to work independently while contributing effectively within cross-functional and globally distributed teams Required Technical Experience: * Experience with Azure and Google Cloud Platform ecosystems * Knowledge of emerging technologies, cloud architectures, virtualization technologies, and enterprise integration patterns * Understanding of APIs, web services, microservices, and system-integration concepts * Experience using Jira or similar Agile planning and work-management tools * Ability to research emerging technologies, assess their potential value, and provide clear insights and recommendations to business stakeholders * Broad and deep understanding of business and technical concepts across multiple specialized areas to develop solutions to complex problems and design issues * Ability to provide architectural direction and accountability for strategic application architecture plans, system design, and implementation * Basic knowledge of project-management processes, including developing plans and tracking work through completion * Knowledge of customer-experience best practices * Familiarity with AI and process automation, including Ford AI policies and best practices Preferred Experience: * Familiarity with Ford technology standards and current and future Ford technology environments * Experience with Salesforce and YouDesign * Knowledge of data supply chain, analytics tools, and customer-data integration concepts * Knowledge of Agile development practices, including Test-Driven Development, Continuous Integration/Continuous Deployment, and Minimum Viable Product delivery * Agile certification * IT architecture experience grounded in software craftsmanship principles * 5+ years working in large-scale, diverse IT environments * Understanding of the Software Development Lifecycle * Experience supporting customer-experience platforms, digital channels, CRM systems, call-center platforms, or enterprise customer-service capabilities ## Description We are seeking an experienced Solutions Architect - CRM to join the CX-Hub portfolio. In this role, you will translate business needs into architecture-based solutions that align with Ford Motor Company patterns, standards, and strategic technology direction. You should have a strong technical and business background and demonstrate experience in customer relationship management, contact-center technologies, cloud architecture, APIs, and enterprise application integration. Responsibilities include defining end-to-end architecture for new products and capabilities; developing future-state strategies and architecture blueprints; and partnering with product teams, business stakeholders, architects, and technology-delivery teams to deliver scalable customer-experience solutions. By combining technical acumen, business understanding, and industry best practices, you will help Ford mature its architecture capabilities and deliver reliable, integrated, customer-centered platforms at scale. * Understand and build the end-to-end business and technical landscape for the CX-Hub portfolio, using business and technical acumen to develop portfolio strategies * Partner with business stakeholders and product teams to understand requirements and define architecture-based solutions aligned with Ford patterns, standards, and business objectives * Define, assemble, and integrate solution components, including software, hardware, APIs, web services, availability, scalability, reliability, and operational considerations * Develop and communicate architecture designs for new products, features, integrations, and customer-experience capabilities * Lead product teams in defining future-state strategies, architecture roadmaps, and solution blueprints * Assess current-state capabilities and work with business and product teams to develop a roadmap toward the desired future state * Diagram and articulate architecture strategy, vision, user journeys, integration patterns, and technical flows using tools such as Visio and Miro * Support channel strategy and integration delivery across customer-facing platforms and services * Collaborate with other architects and technology-delivery teams to define architectural approaches, evaluate options, and implement effective solutions * Participate in vendor solution-evaluation processes and provide architecture recommendations based on technical fit, business value, scalability, and enterprise standards * Work with Agile teams in a product-driven organization to shape solution direction, manage dependencies, and support incremental delivery * Identify business requirements, operational impacts, and system changes required to meet customer and enterprise objectives * Lead problem-solving activities through influence, helping teams remove blockers and resolve complex business and technical issues * Apply knowledge of AI and process automation, including Ford AI policies and best practices, to identify opportunities that improve customer experiences and operational efficiency * Collaborate effectively with hybrid and globally distributed teams, including leadership partners based in the United Kingdom Note : This is a hybrid role based in Dearborn (Wagner Place West) with a requirement to be in the office 4 days a week as per the Global Work Arrangement Policy. This role has a UK based LL6 & LL5. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Containers in the cloud - State of the Art in 2022](https://www.wearedevelopers.com/videos/410-containers-in-the-cloud-state-of-the-art-in-2022) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)