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# IT Service Desk Agent

- **Company:** Kforce Inc.
- **Location:** Miami, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, Data Transmissions, Laptops
- **Published:** August 22, 2026
- **Apply:** https://www.dice.com/job-detail/92811d0b-c388-4455-a49a-34dcb8c4204f

## About the Role

* Years of Experience: 1-2
 * This role requires experience using ticketing systems and writing technical support reports and documentation
 * Agent must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
 * Basic understanding of technology standards
 * Ability to perform routine work assignments
 * Proficient in basic troubleshooting of IT issues
 * Good communication and teamwork skills
 * Ability to recognize and escalate issues appropriately

## Description

Kforce's client in Miami, FL is seeking an IT Service Desk Agent to provide first level IT support for all end-users via telephone, email or chat., * Troubleshooting and resolving hardware, software and voice/data communication systems issues

 * Escalating calls when appropriate
 * Writing concise, informative service tickets and following up on all tickets in a timely manner, while pursuing issues through to resolution


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