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# IT Asset Manager/Technical Support

- **Company:** Prismagic Solutions Inc
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Antivirus Softwares, Apple IOS, Configuration Management Databases, Information Systems, Databases, Desktop Computing, Network Monitoring, Security Software, Software Asset Management, Enterprise Software Applications, Information Technology, Laptops, Gsuite
- **Published:** August 22, 2026
- **Apply:** https://www.dice.com/job-detail/e9aa66c7-ac4d-42d1-be11-74db8a9fe491

## About the Role

* 3+ years of experience in each of the following:
 + Helpdesk or Field technician support
 + End User Hardware Support (laptops, desktops, mobile devices)
 + IT Asset Management
 + ITSM/ITAM Tools
 + Software installation and maintenance
 * Exceptional customer service skills with a commitment to user satisfaction
 * Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

 * CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
 * Experience with Freshservice ITSM/ITAM
 * NinjaOne RMM
 * Google Workspace administration experience
 * Experience in government or conservation organizations
 * Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

 * Windows 11 operating systems
 * Active Directory administration
 * iOS and Android mobile device management tools
 * Network monitoring and discovery tools
 * Antivirus and security software and tools
 * Remote monitoring and management support tools, The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

## Description

* Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
 * Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
 * Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
 * Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
 * Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
 * Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
 * Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
 * End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
 * Field Assistance: Serve as the \"eyes and ears\" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to Client offices statewide (average 2 days per week) with and without Client personnel using client vehicle. No travel reimbursement necessary. Valid Driver's License and Insurance required!


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