> Markdown version of [/jobs/ext/2183830-digital-delivery-operations-coordinator](https://www.wearedevelopers.com/jobs/ext/2183830-digital-delivery-operations-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Delivery & Operations Coordinator - **Company:** Macmillan Ltd - **Location:** Austin, TX, United States (Remote available) - **Experience:** Starter - **Salary:** $50,000.0 - $56,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, JIRA, Spreadsheets, Information Systems, Databases, Digital Asset Management, Digital Technology, Issue Tracking Systems, Metadata, Salesforce.Com, E-books, Hybris - **Published:** August 22, 2026 - **Apply:** https://recruiting.ultipro.com/HOL1002HPHM/JobBoard/be27b89b-3cb9-491f-a1b0-42f8b077a9dd/OpportunityDetail?opportunityId=168ed236-0c73-47ac-9d6e-7dee0feb98f4 ## About the Role * An associate's or bachelor's degree in business, operations, information systems, or equivalent hands-on experience. * 1-3 years of experience in operations, digital asset management, customer support operations, publishing, or logistics. * Comfort working across multiple digital systems and platforms (for example, ticketing tools like JIRA, CRM tools like Salesforce, or similar databases and spreadsheets). * Sharp attention to detail - you'll handle metadata, system codes, inventory records, and catalog audits where accuracy matters. * A problem-solving mindset for troubleshooting digital access issues, backorders, and fulfillment roadblocks. * Comfort balancing shifting priorities across physical and digital work as our business evolves. * Clear, professional communication skills for working with internal teams and external vendor partners. * Experience managing data spreadsheets and performing detailed catalog or metadata audits. Nice to Have * Prior experience with ticketing systems (like JIRA), CRM software (like Salesforce), or publishing/inventory databases. * Advanced Excel or Google Sheets skills. Salary Range: $50,000 - $56,000/ year. Physical Requirements: Requires periods of close concentration; must be able to multi-task; must be able to travel 50%; work overtime - more than 40 hours a week, as needed. Good to Know You'll work a standard schedule with occasional overtime. No travel is required, and a driver's license is not needed. A standard background check applies. Work Location: This is a remote position with preference to those in the Austin, TX area. Remote work is NOT availabe for those in the following locations: Alaska, Arkansas, Hawaii, Mississippi, South Dakota, West Virginia, Wyoming. ## Description * Manage daily package work orders and partner with Customer Service, our Senior Inventory Manager, and Sales Representatives to resolve out-of-stock situations. * Work directly with sales reps on backorders and cancelled orders - recommending and executing fixes, including releasing, cancelling, or substituting pack-on-demand orders. * Keep access code requests moving through our JIRA queue, balancing the workload between approvers and code generators. * Troubleshoot digital product issues across systems including Salesforce, our CMS, Klopotek, and Hybris, and help document new workflows as they're built. * Run pricing and eBook availability audits twice a year (May and October) and after annual price increases. * Distribute agency eBooks and metadata to partners around the world, and fulfill courseware requests across third-party platforms like Akademos, CEI, Follett, and VitalSource. ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Coffee with Developers](https://www.wearedevelopers.com/videos/354-coffee-with-developers) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)