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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Applications Support Technician - **Company:** DMD SA, LLC - **Location:** Austin, TX, United States - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Bug Management, Business Software, Microsoft Outlook, Business Systems, Microsoft Dynamics, Microsoft PowerPoint, Enterprise Software Applications - **Published:** August 22, 2026 - **Apply:** https://www.careerjet.com/jobad/usc3e0d7ccb1f0cb158550a33c4747b684 ## About the Role * Experience supporting business applications, help desk operations, enterprise systems, or technical support functions preferred * Strong customer-service mindset with the ability to support users patiently, clearly, and professionally * Clear written and verbal communication skills, including the ability to create simple documentation, job aids, and release notes * High attention to detail, especially when testing new features, validating user feedback, and confirming issues are resolved * Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer * Must be able to lift up to 15 pounds at times * Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions. ## Description The Enterprise Applications Support Technician supports day-to-day use, adoption, and continuous improvement of DMD's enterprise applications, with a primary focus on Microsoft Dynamics and related business systems. This role serves as a first point of knowledge and support for end users, helping reduce day-to-day operational dependency on the Director of Enterprise Applications by handling user questions, onboarding, testing, documentation, and support coordination. The ideal candidate is technically curious, highly organized, service-oriented, and able to translate system changes into practical guidance that helps users confidently adopt new tools and workflows., * Support operations teams as needed by providing technical escalation, issue triage, user guidance, and follow-through on application-related requests * Become a trusted source of knowledge for Dynamics applications, business workflows, system changes, known issues, and user-facing process guidance * Test new Dynamics applications, features, enhancements, and bug fixes before release to ensure they work as intended and are ready for business users * Support user adoption by preparing release notes, job aids, quick-reference guides, onboarding materials, and practical how-to documentation * Help onboard new users and teams to Dynamics by explaining workflows, access, expectations, and where to go for help * Track support issues, enhancement requests, testing feedback, and adoption blockers so the Enterprise Applications team can prioritize the right improvements * Coordinate with the Director of Enterprise Applications and technical resources when issues require deeper troubleshooting, configuration changes, or development work, Location: INREACH AUSTIN - 12592106 Equipment Preparation and Installation Technician Location: INREACH AUSTIN - 12592106 Workdays/shifts: Weekdays - morning shifts. 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