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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Support Analyst - **Company:** Tommy Bahama - **Location:** Seattle, WA, United States - **Experience:** Expert - **Salary:** $56,597.0 - $84,864.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, Ad Management, Macintosh Computers, Apple Products, CompTIA Network+, Computer Networks, Networking Hardware, Azure Active Directory, Software Deployment, Software Licensing, Hardware Testing, Comptia Server+, Computer Equipment, Network Support, Patch Management - **Published:** August 22, 2026 - **Apply:** https://www.careerjet.com/job/us0fd79f21782b8dd841652ba5530332ac/eaa ## About the Role * CompTIA A+ certification or comparable experience required * CompTIA Network+/CompTIA Server+ or comparable experience desired * Minimum of 3 years of working experience with computer hardware and software. * Experience working with a Microsoft-networked computer environment. * Experience working with Apple products is a plus. * Experience working with Microsoft Entra is a plus. * Strong hardware/software/networking trouble shooting skills. * Strong Windows AD management skills. * Ability to respond to technical issues in a timely fashion with an emphasis on customer service. * Ability to manage and prioritize multiple tasks under pressure. * Excellent verbal communication skills. * Excellent phone and e-mail etiquette and customer service skills. PHYSICAL ESSENTIALS FOR LIFE IN PARADISE * Ability to lift and/or move up to approximately 50 pounds occasionally * Occasionally able to Bend/Stoop and/or Kneel as required * Ability to travel approximately 3% of the time. ## Description Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf This role is based out of our Seattle, WA corporate office and is an in-office position, requiring full-time onsite presence Monday-Friday SET THE COURSE As part of the IT Service Desk Team - Senior Technical Support Analyst (Tier 2) performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams. Responsible for providing end user software, hardware, and network support. Identifies, researches, and resolves technical problems presented through Tier I, II and III support. Documents, tracks, and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages. BE THE ISLAND GUIDE * Install, maintain, and configure customer hardware and software for PC, MAC, network printers, and other network devices. * Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors. * Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs. * Independently design software distribution solutions using available toolset and technical expertise. * Research, evaluate, and test hardware/software products and systems solutions. Install, configure, and test hardware and software, prepare reports and proposals for service. * Provide patch management for the distributed environment. * Provide back-up support as needed for Systems Administrators. * Configure and maintain Smartphones. * Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. * Collaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged. * Other duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openings, Essential Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support lea… + 6 days ago ## Related Videos - [Lessons from Steve Jobs - Learnings from the Past for the Future](https://www.wearedevelopers.com/videos/1021-lessons-from-steve-jobs-learnings-from-the-past-for-the-future) - [Introduction to Responsible AI: Balancing Value and Risk](https://www.wearedevelopers.com/videos/1972-introduction-to-responsible-ai-balancing-value-and-risk) - [Startups Cloning Humans, Angry AI Bloggers, and Robotaxi Chaos - Christian Trummer](https://www.wearedevelopers.com/videos/1853-startups-cloning-humans-angry-ai-bloggers-and-robotaxi-chaos-christian-trummer) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [The Dark Corners of Kotlin Multiplatform](https://www.wearedevelopers.com/videos/100143-the-dark-corners-of-kotlin-multiplatform) - [Rethinking React State Management: The Power of Built-In Solutions](https://www.wearedevelopers.com/videos/1019-rethinking-react-state-management-the-power-of-built-in-solutions) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)