> Markdown version of [/jobs/ext/2184033-product-support-analyst-centricity-remote-us](https://www.wearedevelopers.com/jobs/ext/2184033-product-support-analyst-centricity-remote-us). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Analyst - Centricity - Remote US - **Company:** American Mortgage Consultants, Inc. - **Location:** Topeka, KS, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Regression Testing, Software Engineering, Data Logging - **Published:** August 22, 2026 - **Apply:** https://www.kansasworks.com/jobs/13646948 ## About the Role + Minimum of 1-2 years of Secondary Marke ## Description SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! The professional in this position is as a liaison between SitusAMC and our clients to facilitate the delivery and implementation of Inhouse software and configuration into client production environments. This position receives, validates, and routes software defects internally for resolution. This position will also provide training to both clients and internal team members. In normal times this position travels nationally to support client installations. Essential Job Functions: + Provide day-to-day support to promote client adoption after go-live, reinforcing standard usage and addressing routine client questions. + Support production usage by receiving client issues, performing initial triage, and documenting and validating details required for follow-up. + Route production issues and requests to appropriate internal resources, including software development, product, implementation, infrastructure, and other internal teams, and track updates through resolution. + Support client-paid UAT/QA testing engagements by executing test cases, validating functionality, documenting results, logging defects, and supporting retesting activities. + Assist with release validation, regression testing, configuration validation, workflow testing, integration/file testing, and production readiness activities as assigned. + Deliver Client Admin, end-user, and internal training sessions and/or training support as assigned. + Build and maintain working knowledge of SitusAMC software functionality, relevant industry concepts, and client workflows to support effective guidance and issue resolution. + Use discretion and independent judgment to address moderately complex production support and testing matters within established guidelines and escalation paths. ## Related Videos - [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform) - [SMART Test Automation - the experience of legacy transformation](https://www.wearedevelopers.com/videos/100215-smart-test-automation-the-experience-of-legacy-transformation) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [Leveraging Storybook for Component Driven Development outside of your classic Component Library.](https://www.wearedevelopers.com/videos/975-leveraging-storybook-for-component-driven-development-outside-of-your-classic-component-library) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)