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# Helpdesk Specialist II

- **Company:** Guidehouse Inc.
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Databases, Network Diagrams, Network Service, Software Tools, Software Engineering, Automated Information System (AIS)
- **Published:** August 22, 2026
- **Apply:** https://www.dice.com/job-detail/9c93a85b-0c24-4c42-976c-0508481f4d0c

## About the Role

* HS Diploma is required.
 * Four years of overall work experience, two years with an Associates degree or zero with a bachelors.
 * ship is contractually required.
 * Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.
 * Security+ Certified OR CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
 * Ability to work in a 24/7/365 environment including holidays
 * Familiar with Service Desk support methodology

What Would Be Nice To Have:

 * CompTIA A+ certification or equivalent preferred
 * HDI certification or equivalent preferred
 * Relevant technical certifications preferred
 * Familiar with ITIL

## Description

Helpdesk Specialist II (SCA Occupation; Personal Computer Support Technician) will provide advanced technical advice and guidance on company technical software and hardware. What you will be doing (but not limited too):

 * Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
 * Uses automated information systems to analyze routine situations.
 * Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
 * Resolves problems or contacts more senior technical support as necessary.
 * Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
 * Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
 * Maintains network diagrams and circuit records.
 * Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
 * Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.


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