> Markdown version of [/jobs/ext/2184387-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2184387-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Grand Rapids, MI, United States - **Experience:** Experienced - **Salary:** $39,520.0 - $45,760.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, JIRA, Business Software, Software as a Service, Collaborative Software, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Queue Management Systems, Okta, Office365, Slack, Casper Suite, Gsuite, Windows Client - **Published:** August 22, 2026 - **Apply:** https://dejobs.org/x/x/6FD23FB7873E49C8BC6411A4E2A3A603/job/ ## About the Role 2+ years Experience in: * IT support environments * Windows and macOS desktop support * Active Directory and account management * Office 365 and G-Suite support * SaaS applications (Okta or other SSO, Slack, Zoom, Jira) * MDM platforms (JAMF, Kandji, or similar) * Ticketing systems and queue management * Network and hardware troubleshooting * VPN and access support * Deployment, configuration, and maintenance of end-user device * * Ideal Candidate Traits * Passion for technology and continuous learning * Strong troubleshooting and problem-solving mindset * Excellent customer service and communication skills * Comfortable working independently and as part of a team * Organized, accountable, and proactive * * If you're ready to take the next step in your IT career and want to be part of a team where your work truly matters, we'd love to hear from you . Skills: Troubleshooting, Hardware, Customer service, technical support, Deployment, Desktop, Support, Imaging, Windows 11, Help desk, Troubleshooting hardware, O365, Windows, Office 365, Mac Experience Level Intermediate Level ## Description TEKsystems is seeking an experienced IT Technician This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving technical problems, and is eager to build long-term career growth in IT. Our client is actively investing in their technology and people-and they're looking for someone who's enthusiastic, collaborative, and ready to be a trusted technical partner for the business. Why You'll Love This Role * Gain exposure to enterprise-level technologies and a wide range of platforms * Be a key contributor in a growing, forward-thinking organization * Hands-on ownership-from onboarding new hires to resolve complex issues * Work with both local and global users * Opportunity to improve processes and make a real impact * Partner with experienced IT teams and continue developing your technical skills * * What You'll Do As the go-to IT support resource, you'll provide end-to-end technical support and ensure outstanding user experience., * Serve as a primary support resource for IT related issues * Troubleshoot hardware, software, and network-related issues * Manage and resolve tickets while maintaining SLAs and best practices * Own new hire onboarding, including account creation and equipment setup * Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms * Provide Active Directory and Group Policy support * Support business applications, SaaS tools, and collaboration platforms * Troubleshoot and support MDM solutions * Maintain and support standard and custom system images * Assist with server, networking, phone systems, and VPN access * Document solutions and help improve IT processes and standards * Escalate complex issues to appropriate IT teams when needed ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)