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# Mgr Applications Eng

- **Company:** HealthEquity Inc.
- **Location:** Draper, UT, United States (Remote available)
- **Experience:** Expert
- **Salary:** $109,500.0 - $142,500.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Asana, System Configuration, IT Management, Data Streaming, Automated Data Processing (ADP), SailPoint
- **Published:** August 22, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88119405/1

## About the Role

* Bachelor's degree in a business or technology-related field, or equivalent combination of education and experience
 * 5-7 years of progressively responsible experience administering enterprise IT service management platforms, with hands-on experience in Freshservice or a comparable tool
 * Experience building and maintaining integrations between ITSM platforms and third-party systems; experience with SailPoint, ADP, Monday.com is a plus
 * Prior experience supervising staff or contractor resources, including offshore teams
 * Comfort using AI-enabled tools to automate administrative tasks and accelerate delivery
 * Strong project planning skills, with the ability to manage a migration plan, track risks and dependencies, and report status to stakeholders
 * Excellent written and verbal communication skills, with the ability to translate business requirements into platform configuration
 * Freshservice/Freshworks administrator certification preferred; ITIL certification preferred

## Description

Serving as the primary Freshservice administrator: configuring ITSM, asset management, workflow automation, service catalog, SLAs, and reporting, and managing users and roles

 * Directly supervising two offshore contractor team members: assigning and prioritizing work, setting performance expectations, conducting performance reviews, coaching, and addressing performance issues
 * Designing, building, and maintaining integrations between Freshservice and third-party systems, ensuring secure and reliable data flow across our enterprise toolset
 * Developing and maintaining project plans, migration runbooks, and status reporting to keep IT leadership and stakeholders informed of progress and risk
 * Establishing platform configuration standards, governance, and change control to keep the Freshservice environment stable and well managed
 * Partnering with process owners across IT and the business to translate service management needs into Freshservice configuration and automated workflows
 * Applying AI-enabled tools and automation to streamline administration, speed up migration work, and improve recurring operational tasks
 * Troubleshooting platform and integration issues, performing root cause analysis, and implementing corrective and preventive measures


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