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# Helpdesk Support Specialist

- **Company:** CareerCircle
- **Location:** Topeka, KS, United States (Remote available)
- **Experience:** Starter
- **Salary:** $37,440.0 - $39,520.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Outlook, CompTIA Network+, CompTIA Security+, Cyber Security, Desktop Computing, Distributed Computing Environment, Distributed Systems, Multi-Factor Authentication, Graphics Software, Identity and Access Management, Virtual Private Networks (VPN), Knowledge Management, Local Area Networks, Microsoft Office, Virtual Desktops, Remote Access Technology, Azure Active Directory, Software Asset Management, Software Deployment, Wide Area Networks, Wi-Fi Technology, Software Troubleshooting, Computer Equipment, Servicenow
- **Published:** August 22, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ks/topeka/fd03c006-2949-4802-8d8d-bdb1818de714

## About the Role

* Strong troubleshooting and problem-solving skills

 * Customer service and communication skills

 * Ability to work independently with moderate supervision

 * Knowledge of distributed computing environments

 * Device imaging and deployment skills

 * Asset and inventory management

 * Documentation and technical writing skills

Knowledge and ability to utilize the current version of the following products:

 * Microsoft Windows operating systems

 * Microsoft Office

 * Microsoft Active Directory

 * LAN/WAN networks

 * Wi-Fi and communication systems

 * Device imaging software

 * Audio/visual equipment

 * Mobile devices and smartphones

Skills

Desktop, Help desk support, service now, troubleshooting, customer service, active directory, mobile devicing, imaging, asset management, inventory management, comptia a+, microsoft certified professional, windows 10

Top Skills Details

Desktop,Help desk support,service now,troubleshooting,customer service,active directory,mobile devicing,imaging,asset management,inventory management

Additional Skills & Qualifications

Experience required:

Six (6) months of experience advising and assisting computer users in a distributed computing environment

(Education may substitute for experience as determined relevant by the agency)

Education required:

High School Diploma or equivalent

Preferred:

 * Microsoft Certified Professional (MCP)

 * CompTIA A+ Certification

 * CompTIA Network+ Certification

Physical requirements (lifting, repetitive motion, etc):

 * Continuous sitting at computer workstation

 * Continuous bilateral hand coordination (keyboard/mouse use)

 * Occasional standing and walking

 * Occasional reaching above shoulder height

 * Occasional bending, crouching, kneeling

 * Occasional lifting:

 * Up to 2 lbs (files)

 * Up to 7 lbs (binders)

 * Up to 20 lbs (computer equipment)

 * Exposure to electrically powered office, network, and telecommunications equipment

 * Must follow safety procedures when installing/repairing equipment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Apple IPad
Communication
Service Level
Microsoft 365
Cyber Security
Prioritization
Professionalism
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
CompTIA Network+
Active Listening
Virtual Desktops
Microsoft Outlook
Technical Support
Help Desk Support
CompTIA Security+
Account Management
Information Privacy
Docking (Computers)
Knowledge Management
Microsoft Windows 10
Remote Access Systems
Azure Active Directory
Application Deployment
Artificial Intelligence
Engineering Design Process
Multi-Factor Authentication
ITIL Foundation Certification
Continuous Improvement Process
Virtual Private Networks (VPN)
Identity And Access Management
Microsoft Certified Professional
Troubleshooting (Problem Solving)
+0

## Description

Advising
Operations
Leadership
ServiceNow
CompTIA A+
Coordinating
Communication
Problem Solving
Customer Service
Microsoft Office
Active Directory
Asset Management
CompTIA Network+
Technical Support
Help Desk Support
Technical Writing
Computer Hardware
Safety Procedures
Business Valuation
Telecommunications
Wide Area Networks
Local Area Networks
Inventory Management
Distributed Computing
Full Stack Development
Artificial Intelligence
Technical Documentation
Business Transformation
Microsoft Certified Professional
Troubleshooting (Problem Solving), The Kansas Department of Transportation is the state agency responsible for planning, building, and maintaining Kansas' roads, highways, bridges, and other transportation systems to keep people and goods moving safely and efficiently across the state. TEKsystems has been supporting the state through staffing for 15 years, including the Department of Transportation. They are looking for one helpdesk technician to be on site in Topeka. This an exclusive opportunity, and a great opportunity for an individual with some technical schooling to get their foot in the door at a large public entity., * Providing end-user technical support (in person, phone, remote)

 * Installing, maintaining, and troubleshooting computer hardware and software

 * Imaging, deploying, and redeploying devices

 * Maintaining hardware and software inventory and asset records

 * Supporting LAN, Wi-Fi, communication, and mobile devices

 * Setting up audio/visual equipment for meetings

 * Creating technical documentation and knowledge base articles, Advising
Operations
Leadership
ServiceNow
CompTIA A+
Coordinating
Communication
Problem Solving
Customer Service
Microsoft Office
Active Directory
Asset Management
CompTIA Network+
Technical Support
Help Desk Support
Technical Writing
Computer Hardware
Safety Procedures
Business Valuation
Telecommunications
Wide Area Networks
Local Area Networks
Inventory Management
Distributed Computing
Full Stack Development
Artificial Intelligence
Technical Documentation
Business Transformation
Microsoft Certified Professional
Troubleshooting (Problem Solving)
+0


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