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# Help Desk Specialist

- **Company:** Averro, LLC
- **Location:** Carson City, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Agile Methodology, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Peripherals, Information Technology, Laptops, User Accounts
- **Published:** August 22, 2026
- **Apply:** https://www.dice.com/job-detail/5470f11b-508c-449b-acce-689e9a043ee3

## About the Role

* Minimum 2 years of hands-on IT support experience troubleshooting hardware (desktops, laptops, printers) and software (Windows, Microsoft Office, Active Directory, networking, VPN)
 * Excellent customer service and communication skills with ability to explain technical concepts clearly to end users
 * CompTIA A+, Network+, or equivalent IT certification required or strongly preferred

## Description

We are seeking a Help Desk Specialist for a state transportation agency which would be a great opportunity for someone with experience in IT support operations and technical troubleshooting looking to further their career in information technology services.

 * Provide tier-one technical support for hardware, software, and customer-reported IT issues in a non-scripted environment
 * Establish new user accounts and manage Active Directory configurations, email setup, and user information accuracy
 * Monitor and maintain Service Desk request tracking software and document all support activities and resolutions
 * Manage IT asset inventory including computers, peripherals, and printers
 * Proactively identify, troubleshoot, and drive resolution of IT problems while working collaboratively in an Agile environment


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