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# Help Desk Analyst

- **Company:** Robert Half
- **Location:** San Diego, CA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Microsoft Office, Productivity Software, Video Editing, Audio Editing Software, Break Fix, Adobe, Adobe Suites, Gsuite, User Accounts
- **Published:** August 22, 2026
- **Apply:** https://www.dice.com/job-detail/5ec73d08-3398-4e17-9a0c-1c08ee7c9b97

## About the Role

Experience providing hands-on help desk or desktop support in a detail-oriented environment.
Working knowledge of both Windows and macOS laptop setup, configuration, and troubleshooting.
Familiarity with Active Directory for user account and access support.
Ability to deploy computers and prepare systems for new user onboarding.
Practical experience supporting Microsoft Office and Google Workspace applications.
Exposure to Adobe applications, particularly software used for video or audio editing, is preferred.
Strong organizational skills with the ability to manage multiple support tickets each day.
Clear communication skills and a customer-focused approach to technical support., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are looking for a Help Desk Analyst to support day-to-day technology needs for a university environment in San Diego, California. This Long-term Contract position is ideal for someone who enjoys delivering responsive desktop support, preparing equipment for new team members, and maintaining both Mac and PC laptops. The role focuses on hands-on troubleshooting across common workplace tools, including Microsoft Office, Google Workspace, and select Adobe applications, while ensuring users receive timely and effective assistance., Provide front-line technical support for university staff and users, resolving desktop and laptop issues in a timely manner.
Prepare, configure, and deploy Mac and Windows computers for new hires and existing team members.
Support employee onboarding by setting up devices, accounts, and essential productivity tools before start dates.
Troubleshoot and maintain applications such as Microsoft Office, Google Workspace, and Adobe software, including tools used for audio and video editing.
Manage user accounts, permissions, and related access tasks within Active Directory.
Handle a steady volume of service requests each day, documenting work and updating ticket status through the help desk platform.
Deliver desk-side assistance for hardware, software, and basic connectivity issues across the campus environment.
Assist with device lifecycle activities such as reimaging, replacements, updates, and general workstation maintenance.


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