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# Support Engineer IV - AMZ9802461

- **Company:** Amazon.com, Inc.
- **Location:** Detroit, MI, United States
- **Salary:** $90,400.0 - $158,200.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), C++ (Programming Language), Perl (Programming Language), Information Sciences, Software Maintenance, Ruby, Standard Sql, Information Technology, Programming Languages
- **Published:** August 22, 2026
- **Apply:** https://dejobs.org/x/x/ACA49FDC7DAF4AF4A91952C35554DBFA/job/

## About the Role

Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) troubleshooting, diagnosing, and fixing static route issues; (2) developing monitoring solutions; (3) performing software maintenance and configuration; (4) working with SQL and at least one of the following programming languages: Perl, Ruby, C/C++, or Java., Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) troubleshooting, diagnosing, and fixing static route issues; (2) developing monitoring solutions; (3) performing software maintenance and configuration; (4) working with SQL and at least one of the following programming languages: Perl, Ruby, C/C++, or Java.#0000

## Description

Ensure availability and performance of Amazon's production environment for applications and services. Support development and release of Selling Partner APIs (SP-APIs) and data products, including developer-facing platform features. Maintain and improve developer UI and user-acceptance testing suites. Manage monitoring and metrics, respond rapidly to API outages, and resolve technical issues reported by sellers and developers. Update, track, and resolve technical challenges. Lead Correction of Error investigations for issues with large customer impact. Fix bugs, enhance code repositories and workflows, and build, test, deploy, and release changes to the production environment. Collaborate with platform and engineering teams to improve real-time monitoring of production system health. Participate in a 24/7 on-call rotation to support customers.


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