> Markdown version of [/jobs/ext/2186908-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2186908-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Botpress Technologies Inc. - **Location:** Laza, Spain - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Cloud Computing, Node.Js, Cloud Services, TypeScript, Chatbots, ReactJS, Large Language Models, Multi-Agent Systems, Web Technologies, Api Design - **Published:** August 22, 2026 - **Apply:** https://www.buscojobs.com.es/technical-support-engineer-en-laza-ID-368080975 ## About the Role This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It's more than a simple support role - you'll be part of shaping how users experience and succeed with AI automation. What defines you Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus. Excellent communicator: you enjoy helping others and explaining technical concepts clearly. Resourceful and inventive: you like tackling challenges and finding effective solutions. Autonomous and proactive: you take initiative and are always looking for ways to improve things. Curious and eager to learn: AI fascinates you, and you're excited to work with innovative technologies., Strong technical troubleshooting skills and familiarity with modern web technologies. Comfortable reading and understanding TypeScript, Node.js, Javascript, and React. Clear and empathetic communicator. Able to stay calm and think critically when working through complex problems. Experience working with APIs, logs, and cloud-based tools. Knowledge or exposure to AI/LLMs (Large Language Models) and their applications. Good knowledge of English. Bonus: Comfortable working in Spanish, Portuguese. ## Description Help bring AI agents to companies worldwide.Over the next decade, autonomous agents will redefine how we work.Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.Our product works today and at scale, across industries, regions, and limitless use cases.As the3rd fastest-growing B2B AI start-up worldwide, we're at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.If you want to build foundational technology for one of the most meaningful platform shifts in software, we're looking for top talent to join us.This is an onsite role in Barcelona, Spain.Key Highlights:Over 1 million AI agents and chatbots deployed700,000+ platform usersTrusted by 35% of Fortune 500 companies7 years of expertise in AI solutionsAbout the roleWe're looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You'll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they're getting real value from the platform.This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It's more than a simple support role - you'll be part of shaping how users experience and succeed with AI automation.What defines youPassionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.Excellent communicator: you enjoy helping others and explaining technical concepts clearly.Resourceful and inventive: you like tackling challenges and finding effective solutions.Autonomous and proactive: you take initiative and are always looking for ways to improve things.Curious and eager to learn: AI fascinates you, and you're excited to work with innovative technologies.ResponsibilitiesInvestigate and troubleshoot technical issues reported by customers.Communicate clearly and effectively with users through chat, email, and video calls.Reproduce bugs, document findings, and escalate when necessary.Collaborate with engineering to surface recurring issues and suggest improvements.Help maintain internal knowledge bases and contribute to external documentation.Provide guidance on best practices, implementation details, and product usage.Participate in team processes for support triage, handoffs, and follow-ups.Continuously look for ways to improve the support experience and reduce friction for users.Strong technical troubleshooting skills and familiarity with modern web technologies.Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.Clear and empathetic communicator.Able to stay calm and think critically when working through complex problems.Experience working with APIs, logs, and cloud-based tools.Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.Good knowledge of English. Bonus: Comfortable working in Spanish, Portuguese.About BotpressBotpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it.Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.Work at the forefront of AI-powered automation in a fast-growing start-up.Grow in a dynamic and stimulating environment.Competitive salary and flexible benefits to support your well-being. ## Related Videos - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Stop using Node.js like in 2020! What changed and what you can do today with Node.js](https://www.wearedevelopers.com/videos/100011-stop-using-node-js-like-in-2020-what-changed-and-what-you-can-do-today-with-node-js) - [Beyond Chatbots: How to build Agentic AI systems](https://www.wearedevelopers.com/videos/1629-beyond-chatbots-how-to-build-agentic-ai-systems) - [Bringing the power of AI to your application.](https://www.wearedevelopers.com/videos/1010-bringing-the-power-of-ai-to-your-application) ## Related Articles - [What Are Large Language Models?](https://www.wearedevelopers.com/magazine/304-what-are-large-language-models) - [How to Tell if Something Was Written by ChatGPT](https://www.wearedevelopers.com/magazine/314-how-to-tell-if-something-was-written-by-chatgpt) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past)