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# Solution Architect (SAP C4C & NICE CXone

- **Company:** ApTask
- **Location:** Columbus, OH, United States
- **Salary:** $183,768.0
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, Cloud Computing, Middleware, Cloud Services, Sherwood Applied Business Security Architecture, Salesforce.Com, SAP (Applications), SAP CRM, SAP CS, Data Streaming, SAP Business Technology Platform, Togaf, Event Driven Architecture, SAP S/4HANA, Enterprise Integration, Api Gateway, Legacy Systems, Mulesoft
- **Published:** August 22, 2026
- **Apply:** https://www.dice.com/job-detail/e19efab0-9058-465a-96cd-094c76f0b8f4

## About the Role

* Deep hands-on experience with SAP Service Cloud (C4C) including service ticketing, case management, and integration with SAP ERP/S4HANA or legacy CIS systems
 * Deep hands-on experience with NICE CXone CCaaS including omnichannel routing, IVR/IVA design, and integration with CRM platforms
 * Experience with legacy CIS integration, designing stable integrations between modern cloud platforms and legacy systems
 * Expertise in Enterprise Integration Architecture, including event-driven design, API gateway patterns, and middleware (e.g., MuleSoft, SAP BTP)
 * Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation programmes
 * Experience establishing and running Architecture Review Boards and Design Authority functions
 * Energy & Utilities sector experience is strongly preferred
 * Strong communication skills with the ability to bridge technical and business audiences

Desired skills:

 * SAP Certified Application Associate - Service Cloud or CX portfolio
 * TOGAF, SABSA, or equivalent enterprise architecture certification
 * Experience with NICE CXone Agent Assist, Virtual Agent (IVA), or WFM Advanced modules
 * Exposure to Salesforce Service Cloud or other CRM platforms
 * Experience with Agile / SAFe delivery at programme scale
 * Knowledge of cybersecurity frameworks (ISO 27001, NIST) as applied to cloud CX platforms

## Description

This role is responsible for owning and maintaining the Solution Architecture across a large-scale SAP Service Cloud (C4C) and NICE CXone transformation. The ideal candidate will ensure alignment to enterprise standards and utility-sector regulatory requirements, define the end-to-end integration architecture, and provide technical leadership across multiple delivery teams and vendors., * Own and maintain the Solution Architecture across the SAP Service Cloud (C4C) and NICE CXone transformation

 * Define and govern the end-to-end integration architecture across legacy CIS, SAP C4C, NICE CXone, EDL, and other critical systems
 * Establish and chair Architecture Review Boards (ARBs) to evaluate and approve design decisions
 * Produce and maintain key architectural artefacts including Solution Architecture Documents, integration blueprints, and data flow diagrams
 * Serve as the client-side technical counterpart to SAP, NICE, and all consulting vendors, critically evaluating proposed solutions
 * Identify, escalate, and manage technical risks across integrations, data flows, and system interfaces
 * Lead the design of SAP Service Cloud (C4C) configuration, extensibility, and integration patterns
 * Define the NICE CXone architecture across omnichannel, IVR/IVA, ACD routing, and workforce management
 * Act as the primary technical escalation point for senior stakeholders and translate complex architectural concepts into clear, business-aligned language


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