> Markdown version of [/jobs/ext/2187637-resident-technology-support-analyst](https://www.wearedevelopers.com/jobs/ext/2187637-resident-technology-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Resident Technology Support Analyst - **Company:** Parasol Alliance - **Location:** St. Petersburg, FL, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Desktop Computing, Tablet Computers, Os Ticket, Laptops - **Published:** August 22, 2026 - **Apply:** https://www.wayup.com/i-j-Resident-Technology-Support-Analyst-Parasol-Alliance-721110717931923/ ## About the Role + Must be upbeat, outgoing and have a cheerful disposition + Experience working or volunteering in a senior living setting a plus + Ability to build and maintain relationships with residents, their families and the community staff + Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis + Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones + The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed + Management experience is a plus + Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations) + There is travel between 3 communities in St. Petersburg with travel to each community occurring on separate days. ## Description Position : Resident Technology Support Analyst Reports to: Manager of Resident Support Do you enjoy working or spending time with the senior population? We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client's senior living communities in the St. Petersburg, FL area. If you are compassionate, patient, and have a "can-do" attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55! The Resident Technology Support Analyst will provide technology support for the residents that live in our client's communities. This is a full time position with 30 working hours with potential for the position hours to increase 40 working hours., The Resident Technology Support Analyst will be responsible for providing technology support for residents that live in our client's community. This position will require one-on-one personalized experience for in home visits and community-based classes provided in a group setting., + Intake of resident support requests + Schedule onsite appointments for technical support + Onsite support of resident hardware and software + Create and lead group classes on different consumer technology + Phone and email support for initial incoming tickets + Ticket resolution as per the client service level agreement + Detailed documentation within service tickets on issue steps and resolution + Excellent customer service on the phone, via email and in person ** Position Metrics** 30 days + Will prepare content for first class to be scheduled and presented within 60 days of hire + Will demonstrate an understanding of ticket process + Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. + 90% of tickets assigned will be contacted or worked within the first 24 hours 60 days + Will continue to prepare ongoing content and have monthly classes scheduled with topics for the next month determined + Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc) + Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. + 95% of tickets assigned will be contacted or worked within the first 24 hours 90 days + Will continue to prepare ongoing content and have bi-monthly classes scheduled with topics for the next 3 months determined. + Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc) + Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. + 100% of tickets assigned will be contacted or worked within the first 24 hours ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)