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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Service Now Developer - **Company:** John Galt Staffing, Inc. - **Location:** Lexington, MA, United States - **Experience:** Expert - **Contract:** Contract - **Skills:** Business Systems, Information Systems, Custom Software, Human Resources Information System (HRIS), Release Management, Remote Service Software, Information Technology, Servicenow - **Published:** August 22, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9105127/remote-service-now-developer ## About the Role The ideal candidate will bring broad ServiceNow development experience, strong technical execution skills, and the ability to contribute across ServiceNow capabilities as the platform matures. HRSD-specific experience is highly valued but not required-we welcome candidates with strong ServiceNow experience in other modules and a desire to expand into HR., * Bachelor's degree in Computer Science, Information Systems, or related field - or equivalent experience * 5+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications * Ability to translate business requirements into technical solutions * Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs) * Ability to work effectively within established technical architecture, development standards, and governance practices * Experience with ServiceNow development lifecycle practices, including testing, peer review, deployment, and release management * Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment Preferred Qualifications: * Experience with ServiceNow HRSD or related employee service delivery use cases * Familiarity with HR processes and sensitivity to handling confidential employee data * ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist * ITIL Foundation certification * Experience working in a regulated or secure environment (e.g., government, healthcare) ## Description The Human Resources department is modernizing its employee services using the ServiceNow platform. As part of this transformation, we are seeking a ServiceNow Developer with strong platform development skills and experience with or interest in the Human Resources Service Delivery (HRSD). This role reports directly to the HRIS Manager and will work closely with other HRIS developers to develop and maintain solutions consistent with established architecture, development standards, and platform strategy., 1. ServiceNow Development & HRSD Implementation (65%) * Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center. * Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to understand service needs and translate them into technical solutions. * Develop scalable, reusable configurations in alignment with established ServiceNow architecture, development standards, and HR data privacy requirements. * Participate in solution design and technical reviews with the other HRIS developers, architects, and other platform stakeholders. 2. HR Process Optimization (20%) * Provide technical input to HRIS and HR functional teams on ServiceNow capabilities and implementation options[JM2.1]. * Partner with Business Systems Analysts and HR stakeholders to identify opportunities to improve and automate HR processes. * Stay current on ServiceNow HRSD capabilities and contribute technical input to ServiceNow roadmap and solution planning. 3. Platform Support, Documentation, and Enablement (15%) * Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues. * Maintain appropriate technical documentation for solutions, configurations, integrations, and development decisions. * Participate in peer reviews, testing, release activities, and technical quality assurance to ensure solutions are maintainable, secure, and consistent with established platform standards. * Help build internal capability through knowledge sharing and technical guidance for HR team members on platform use and potential. * Partner with IT to explore new ServiceNow functionality and ensure solutions align with platform governance and enterprise standards. 4. Collaboration: The developer will work closely with: * HRIS Team - Project Managers, Business/Systems Analysts, Software Developers, System Administrators * HR functional teams (Benefits, Talent, Employee Relations, etc.) * IT Enterprise Service Management (ESM) team for platform alignment * External vendors and ServiceNow support as needed ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Product discovery techniques developers should know](https://www.wearedevelopers.com/videos/1009-product-discovery-techniques-developers-should-know) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)