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# IT Support Analyst

- **Company:** Computer Task Group, Inc
- **Location:** Nashville, TN, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $42,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Databases, Servicenow
- **Published:** August 22, 2026
- **Apply:** https://www.dice.com/job-detail/1ad7797f-d651-44fc-a2fa-937ba06fe961

## About the Role

* Familiar with Amazon Phone system and ServiceNow preferred but not required.
 * Applicants must have a minimum of 2 years of hands-on experience working in an IT Helpdesk or Service Desk environment, providing technical support and troubleshooting assistance within the last 5 years.
 * Hands-on experience with Active Directory - granting permissions, adding/removing users
 * Written and verbal skills to relay problems to tier 2 support and management.
 * User-centric, team-first mindset, time management, reliable, and organized.
 * Knowledge of Windows operating system; moderate ability in PC Repair/troubleshooting.
 * Excellent interpersonal skills
 * Able to communicate effectively with employees and executives; High degree of patience with people and processes.
 * Ability to prioritize and multitask to accomplish objectives in an organized fashion.
 * Work hard & smart-never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team.
 * Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

## Description

* Interact with customers via phone, email, and chat in a professional manner.
 * Troubleshoot problems to provide a high level of user satisfaction.
 * Respond to tickets and answer calls within a timely manner.
 * Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to our multi-platform environment.
 * Accurately document technical issues to facilitate diagnostics and prompt solutions
 * Provide restorative or maintenance actions to resolve end-user problems
 * Respond to end-user problems based on standard procedures
 * Handle advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve
 * Ensure systems are configured properly
 * Act as a resource for more complex end-user issues
 * Track incidents and calls, including but not limited to entering data into the database timely and accurately
 * Handle multiple clients, as required


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