> Markdown version of [/jobs/ext/2188349-telecommunications-analyst](https://www.wearedevelopers.com/jobs/ext/2188349-telecommunications-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunications Analyst - **Company:** Levi, Ray & Shoup, Inc. - **Location:** Madison, WI, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Internship / Graduate position - **Skills:** Automatic Call Distributor, VoIP, Customer Interaction Management (Software), Trunking, Monitoring of Systems, Software Troubleshooting - **Published:** August 22, 2026 - **Apply:** https://dejobs.org/x/x/C9D1452B620C476184B1A49771EB6798/job/ ## About the Role * 3+ years of experience administering enterprise voice and unified communications environments. * Strong experience supporting Avaya voice platforms. * Experience with SIP trunking, SBCs, dial plans, call routing, and E911 administration. * Experience designing, implementing, and supporting contact center and IVR solutions. * Experience planning and executing voice migration, modernization, or implementation projects. * Ability to gather business requirements and translate them into effective technical solutions. * Strong troubleshooting, analytical, and problem-solving skills. * Excellent verbal and written communication skills, including the ability to create user-friendly technical documentation and training materials. * Ability to manage multiple priorities and work effectively across technical and business teams. * Reliable transportation and ability to support occasional onsite activities. Preferred Qualifications * Experience with Microsoft Teams Voice administration and deployment. * Microsoft Teams Voice certifications. * Experience with Landis Contact Center solutions. * ITIL certification. * Experience supporting large enterprise or public-sector communication environments. * Avaya certifications such as ACIS, AIPS, ACSS, or ASPS. ## Description * All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com. * Weneverconduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team. * LRS willneverask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment. * All genuine job opportunities are listed directly on our official careers portal atCareers (https://jobs.lrs.com/) ., Codeworks, an LRS company, is seeking a Telecommunications Analyst who enjoys solving complex communication challenges, driving technology modernization, and helping organizations stay connected through reliable, enterprise-scale voice solutions. This contract role offers the opportunity to lead a major voice transformation initiative, helping transition an enterprise Avaya environment to Microsoft Teams Voice while supporting critical communication and contact center technologies., * Analyze and support the migration of enterprise voice services from Avaya to Microsoft Teams Voice. * Administer, configure, and support enterprise voice, unified communications, and contact center platforms. * Gather business and technical requirements and recommend solutions aligned with organizational goals. * Design, configure, and maintain SIP trunking, session border controllers (SBCs), call routing, dial plans, and E911 services. * Design, implement, and support IVR, contact center, and call-flow solutions. * Configure and optimize VoIP, video conferencing, and telephony systems to improve service quality and operational efficiency. * Monitor system performance, troubleshoot issues, and implement corrective actions. * Develop documentation, training materials, standards, and support procedures. * Collaborate with business stakeholders, technology teams, vendors, and support staff on voice and communications initiatives. * Provide technical leadership for voice modernization, enhancement, and implementation projects. * Assist with incident management, system monitoring, and operational support activities. * Support occasional early morning, evening, or weekend work associated with implementations and maintenance activities. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform) - [APItoolkit: Using Merkle Trees and LLMs to Detect the UnDetectable in Software Monitoring](https://www.wearedevelopers.com/videos/1639-apitoolkit-using-merkle-trees-and-llms-to-detect-the-undetectable-in-software-monitoring) - [Minimal infrastructure for Real‑Time Phone Agents: transcripts in, responses out](https://www.wearedevelopers.com/videos/1736-minimal-infrastructure-for-real-time-phone-agents-transcripts-in-responses-out) - [System Resilience: Surviving the Software Storm](https://www.wearedevelopers.com/videos/874-system-resilience-surviving-the-software-storm) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The CAMARA Project: How Telcos Collaborating Improves Developer Experience](https://www.wearedevelopers.com/magazine/671-the-camara-project-how-telcos-collaborating-improves-developer-experience)