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# Trade Support Administrator

- **Company:** TP ICAP
- **Location:** Louisville, KY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Microsoft Outlook, Digital Technology, Microsoft Office
- **Published:** August 22, 2026
- **Apply:** https://www.careerjet.com/job/use789acfc84d81d51dd82902e0c7a9a23/eaa

## About the Role

Ability to manage multiple urgent tasks simultaneously while maintaining accuracy under pressure.
Strong verbal and written skills for professional interactions with teams and internal stakeholders
Proven track record of punctuality and consistent performance in a high-stakes, time-sensitive environment.
Proven customer support experience
Good computer skills (Windows, Microsoft Office, Excel)
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Ensuring compliance with control policies and trading standards
Excellent communication skills and positive attitude
Attention to detail and problem-solving skills Desired
High attention to detail when inputting sensitive numerical or financial information into digital systems.
Experience de-escalating issues and solving problems quickly to ensure client satisfaction.
Familiarity with Excel and Outlook for day-to-day scheduling and basic recordkeeping.
Job Band & Level
Professional 5
#LI-Hybrid #LI-ASO

## Description

Responsible for daily operational and support system to include but not limited to administrative and customer service duties.
Role Responsibilities
Administrative
Data entry
Input all commodity trades into ICAPture and various exchanges.
Ensure accuracy and timely input of trades
Revise and resend trades
Answer and direct phone calls
Respond to Email inquiries
Provide general support to brokers
Maintain deal tickets for brokers
Maintain supply inventory
Customer Service
Coordinate all phone calls regarding trade confirmations to include error and changes requested by counterparties or brokers.
Provide daily email reports with customer's corresponding back office personnel
Contribute to team effort by accomplishing related results as needed
Identify and assess customers' needs to achieve satisfaction
Resolve customer issues via phone or email
Open and maintain customer accounts by recording account information
Add/delete clients
Ensure accuracy of addresses, phone numbers, fees etc.
Notify brokers of fee change information
Culture & Conduct Responsibilities
Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements)
It is expected that you complete any mandatory training by the required deadlines.
Act with integrity and due skill, care and diligence in carrying out your duties.


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