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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. ServiceNow Solution BA - **Company:** CRI Advantage, Inc. - **Location:** Idaho Falls, ID, United States (Remote available) - **Experience:** Expert - **Salary:** $105,000.0 - $125,000.0 - **Contract:** Temporary to permanent - **Skills:** 3d Models, Adobe InDesign, Agile Methodology, Data Analysis, Business Process Management, Control Objectives for Information and Related Technology (COBIT), Scrum Methodology, Servicenow - **Published:** August 22, 2026 - **Apply:** https://www.careerjet.com/jobad/us30564b456a271b3646f2988f27f339ad ## About the Role tools, and best practices for business analysisCapture customer and service provider requirements in the form of user stories and support solution development with technical teamsUnderstand customer pain points and recommend appropriate solutionsParticipate in design, testing, and transition of ServiceNow solutionsPerform data analysis to support configuration and customization decisionsAnalyze and document business processes, workflows, and system interactionsTranslate requirements into design models and support the overall build processDesign and execute training and user acceptance testing (UAT)Coordinate with developers and client teams to ensure thorough testingTrack, report, and ensure timely resolution of defectsSupport development teams in troubleshooting and improving ServiceNow solutionsAnalyze system performance issues and recommend enhancementsWork with clients to identify automation opportunities and define functional requirementsEvaluate platform performance and recommend, Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degreeCertifications RequiredServiceNow Certified System Administrator (CSA)Certified Scrum Master (CSM) or equivalent Scrum certificationCertifications DesiredCertified Implementation Specialist (CIS) in ServiceNowITIL Foundation or similar frameworks such as COBIT, VeriSM, IT4IT, or Lean ITBenefitsMedical (PPO/HDHP), Dental, VisionSTD, LTD, Life & AD&DFSA and HSAPTO, Holidays, Sick Leave401(k) with Employer MatchEAP and Discount ProgramsAbout CRI AdvantageCRI Advantage has delivered innovative IT and business solutions for more than 30 years, serving public and private sector clients with a strong commitment to technical excellence and customer success. We are also proud to be a three-time ServiceNow Partner, reflecting our continued growth and expertise within the ServiceNow ecosystem. ## Description improvementsRequired Qualifications3-7 years of hands-on ServiceNow experience including business analysis, solutioning, design, configuration, testing, and troubleshooting4+ years of experience in business analysis2+ years in a senior or lead roleHands-on experience across multiple ServiceNow modules, including ITSM and at least one of the following: FSM, HRSD, ITOM, or WSDExperience leading or supporting full lifecycle ServiceNow implementations from requirements through deploymentStrong experience writing Agile user stories and working within Scrum teamsStrong analytical skills with the ability to break down complex requirementsExperience leading requirements workshops and facilitating stakeholder discussionsExcellent communication skills with the ability to work across technical teams and business stakeholders, including senior leadershipStrong organizational and time management skills with the ability to manage multiple priorities, independentlyRequired EducationBachelor's degree in, Essential Duties and Responsibilities: - Oversee the automation processes for daily activities, build activities and new feature and functionality with public and private cloud … + 5 days ago, Essential Duties and Responsibilities: - Oversee the development and deployment of mission-critical infrastructure for cloud and on-premises environments. - Architect scalable,… + 5 days ago + ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [TresJS a new declarative ThreeJS as Vue components](https://www.wearedevelopers.com/videos/543-tresjs-a-new-declarative-threejs-as-vue-components) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Events like RSAC Get You CISOs. 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