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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Onboarding Manager - **Company:** Go Icon LLC - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Agile Methodology, JIRA, Software as a Service, Collaborative Software, System Configuration, Data Integrity, Data Migration, Scrum Methodology, Salesforce.Com, Information Technology, Data Analytics, Gsuite - **Published:** August 22, 2026 - **Apply:** https://goicon.com/enterprise-onboarding-manager-aug2026/ ## About the Role How we expect the person to operate while fulfilling the above responsibilities: * Enterprise-Focused Problem Solver: You excel at navigating the complexities of large-scale projects, identifying solutions tailored to the needs of multiple communities, and proactively addressing challenges before they arise. * Strategic Thinker: You have a deep understanding of enterprise requirements and can align tactical implementation efforts with broader organizational goals. * Exceptional Communicator and Educator: You can effectively articulate complex strategies and adapt your communication style to diverse audiences, including executives, front-line staff, residents, and families. Your ability to scale communication up or down ensures understanding and alignment at all levels. * Organized Multi-Tasker: You can juggle multiple enterprise projects simultaneously, maintaining clear priorities and delivering results under tight deadlines. * Change Agent: You're skilled at driving organizational change, ensuring buy-in, and fostering adoption of new technologies across diverse teams. * Collaborative Leader: You work effectively with cross-functional teams, uniting diverse groups toward common goals and delivering enterprise-scale results., * A bachelor's degree in Business Administration, Project Management, Computer Science, or a related field is required. * Proven experience managing enterprise-level software onboarding projects, preferably in the SaaS industry or with multi-site organizations. * Prior experience in the senior living industry is a significant benefit, particularly with involvement in multi-site projects or onboarding. * Strong project management skills, with expertise in leading large-scale, multi-community deployments. * Exceptional communication and interpersonal skills, with a track record of engaging executive stakeholders and building strong relationships. * Proven ability to design and deliver effective training programs for a variety of audiences, tailoring content to meet the needs of both technical and non-technical users. * Experience in change management and user adoption strategies tailored to enterprise environments. * Proficiency in project management tools like Jira, Salesforce, and collaboration platforms such as Slack and Gsuite. * Relevant certifications in project management (e.g., PMP, Agile, Scrum) or change management (e.g., Prosci) are a plus. * Willingness to travel up to 20% of the time to support on-site enterprise rollouts. ## Description As an Onboarding Manager specializing in enterprise rollouts at Go Icon, you will lead the seamless onboarding of our software solutions for large-scale deployments involving 5+ senior care communities. You will work closely with executive stakeholders, internal teams, and third-party vendors to ensure the successful delivery of enterprise-level projects that meet our customers' strategic goals. This role demands exceptional project management expertise, enterprise-level strategic thinking, and a customer-focused mindset to drive large-scale adoption and success., + Lead the onboarding of complex, multi-community projects, ensuring alignment with organizational goals and scalability. + Develop comprehensive project plans for enterprise rollouts, outlining timelines, milestones, resource requirements, and risk mitigation strategies. + Coordinate with multiple customer teams and internal departments to ensure seamless execution. * Executive Stakeholder Engagement: + Serve as the primary point of contact for executive-level stakeholders at client organizations. + Build trusted partnerships with senior leaders by understanding their strategic objectives and aligning our solutions to their goals. + Provide clear and timely onboarding status updates to executive stakeholders, ensuring transparency and alignment throughout the project lifecycle. * Thorough Discovery and Process Alignment: + Conduct in-depth discovery sessions with customer organizations to understand their processes, workflows, and pain points. + Design tailored onboarding plans that align Go Icon's solutions with the specific needs and goals of each organization. * Scalable Solutions Configuration: + Collaborate with the product and engineering teams to design and configure solutions tailored to enterprise needs. + Ensure system configurations are consistent across multiple communities while accommodating site-specific requirements. * Onboarding Leadership: + Plan and oversee onboarding with third-party systems (e.g., CRM, billing, or HR platforms) across all locations. + Standardize data migration processes and workflows to minimize disruptions and maximize data integrity. * Change Management Across Communities: + Develop and onboarding change management strategies to ensure smooth transitions across multiple communities. + Drive user adoption by addressing concerns, facilitating buy-in from diverse stakeholders, and tailoring training programs. * Team Leadership and Coordination: + Guide internal cross-functional teams, including product managers, sales professionals, CSMs etc., to deliver enterprise-grade solutions and white glove customer satisfaction. + Foster a collaborative work environment focused on delivering results for complex rollouts. * Training and Enablement: + Design and deliver scalable training programs for diverse audiences, including executives, front-line staff, residents, and families. + Tailor training materials and sessions to match the knowledge and needs of each audience, ensuring accessibility and engagement. + Equip all participants with the tools and understanding needed to successfully adopt and use Go Icon solutions. * Continuous Improvement: + Identify and implement process improvements to streamline enterprise rollout methodologies. + Contribute to refining best practices for large-scale onboarding projects. * Data-Driven Reporting and Insights: + Utilize data analytics to track onboarding progress, identify potential risks, and report success metrics to stakeholders. + Provide actionable insights to support the ongoing optimization of enterprise onboardings. * Customer Feedback Loop: + Gather feedback from multiple communities post-rollout to identify improvement opportunities for future projects. + Collaborate with product teams to prioritize feature enhancements based on enterprise-level customer needs. ## Related Videos - [Developers don't need onboarding, do they? 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