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# Technical Support Specialist

- **Company:** CareerCircle
- **Location:** Atlanta, GA, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Data Stores, Knowledge Management, Network Troubleshooting, Azure Active Directory
- **Published:** August 22, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ga/atlanta/eb794453-230f-4c48-a233-3e18a5e40c8f

## About the Role

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

TEKsystems is looking for Technical Support Specialist that will be responsible for the following:

Constantly monitor individual queue to resolve routine and non routine desktop issues and requests

Escalate issues as appropriate and act as a technical escalation point

Maintain a high level of customer satisfaction

Comply with the desktop group practices and procedures

Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.

Identify technical and process issues and recommend improvements

Achieve target ticket volumes and ticket resolution levels

Responsible for compliance with applicable corporate policies and procedures.

Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on

Follows the processes, practices established for the group, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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