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# Sr. Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Fort Meade, MD, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, CompTIA Security+, Issue Tracking Systems, Microsoft Office, Software Deployment, Enterprise Software Applications, Break Fix
- **Published:** August 22, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9107390/sr-desktop-support-technician

## About the Role

* Active Secret Security Clearance
 * U.S. Citizenship
 * CompTIA Security+ CE or equivalent DoD 8570 Level II certification
 * 3+ years of IT support experience
 * Experience providing desktop/deskside support in an enterprise environment
 * Strong knowledge of Microsoft Windows operating systems, including Windows 10
 * Experience using Remedy or a similar enterprise ticketing system
 * Excellent troubleshooting, communication, and customer service skills
 * Ability to work effectively both independently and within a team environment, * Experience supporting Department of Defense environments
 * Hardware refresh and migration experience
 * ITIL Foundation certification
 * Experience supporting enterprise applications
 * Familiarity with Microsoft Office 365 and Active Directory, · This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
· Because an active or interim DoD clearance is required, U.S. Citizenship is required

## Description

TEKsystems is supporting a long-term opportunity for a Desktop Support Technician III supporting a large DOD Customer in Fort Meade, MD. This position is ideal for an experienced desktop support professional who enjoys hands-on troubleshooting, end-user support, hardware refresh efforts, and working within a mission-driven Department of Defense environment.

The successful candidate will provide Tier II/III desktop support, maintain Windows-based systems, support software installations and migrations, and assist users with a variety of technical issues. This role offers strong career stability while supporting critical operations.

Key Responsibilities

 * Provide Tier II/III desktop and deskside support for end users in a DoD environment.
 * Troubleshoot hardware, software, operating system, and application issues.
 * Support Windows 10 workstations and Microsoft-based technologies.
 * Perform hardware deployments, refreshes, upgrades, and equipment replacements.
 * Assist with software installations, system migrations, and user account support.
 * Diagnose and resolve email and connectivity-related issues.
 * Document incidents, service requests, and resolutions within the ticketing system.
 * Escalate issues when appropriate and coordinate with internal support teams.
 * Maintain daily task logs, status reports, and technical documentation.
 * Follow established processes and identify opportunities for process improvement.
 * Deliver exceptional customer service and technical support to end users.


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