> Markdown version of [/jobs/ext/2189853-flex-manager-command-center-digital-technology-transformation](https://www.wearedevelopers.com/jobs/ext/2189853-flex-manager-command-center-digital-technology-transformation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # FLEX Manager, Command Center, Digital + Technology Transformation - **Company:** Marriott International, Inc. - **Location:** Bethesda, MD, United States (Remote available) - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** JIRA, Cloud Computing, Dynamic Host Configuration Protocol, Digital Technology, Domain Name System (DNS), Virtual Private Networks (VPN), Knowledge Management, Wide Area Networks, Wi-Fi Technology, Information Technology, Servicenow - **Published:** August 22, 2026 - **Apply:** https://www.jobmonkeyjobs.com/career/27957670/Flex-Manager-Command-Center-Digital-Technology-Transformation-Maryland-Bethesda-1054 ## About the Role Required * Bachelor's degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience. * 3 years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles. * Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents. * Fluent in English and Spanish required with Portuguese preferred. Preferred * Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models. * Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues. * Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira. ## Description The Manager, Command Center - Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott's Digital Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment., * Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities. * Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations. * Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution. * Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress. * Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle. * Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves. * Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum. * Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management. * Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - ["Workation - the (new) freedom to work"](https://www.wearedevelopers.com/videos/1086-workation-the-new-freedom-to-work) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)