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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # User Support Specialist III - **Company:** Chickasaw Nation Industries, Inc. - **Location:** Rockville, MD, United States - **Salary:** $88,300.0 - $132,500.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Information Systems, Data Conversion, Electronic Mailing, Issue Tracking Systems, Program Analysis, Software Tools, Software Engineering, Windows Desktop, Computer Equipment, Information Technology - **Published:** August 22, 2026 - **Apply:** https://www.jofdav.com/jobs/59354909-user-support-specialist-iii ## About the Role * Must be a U.S. born or naturalized citizen due to government or federal requirement * Must be able to obtain required government security clearance * 5 days onsite work * Knowledge and understanding of the tools, concepts, practices, and procedures related to an IT help desk user support environment * Working knowledge utilizing service desk software tools and applications * Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets * Ability to read and interpret common information systems documents and translate into layman terminology * Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues * Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues * Excellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff) * Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner * Ability to use tact in handling difficult individuals and/or situations * Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support * Highly organized with ability to multitask * Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response * Ability to effectively work both independently and in a team environment for the successful achievement of goals * Ability to lift 25 pounds, Associates degree in Information Technology or a related field of study, and five (5) years' of relevant experience in an IT help desk support environment as specified below; or equivalent combination of education / training / experience. Experience as an applications programmer on large-scale systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives preferred. ## Description The User Support Specialist III provides information technology services support for the Indian Health Service (IHS) and remote locations. This position works in a team environment to provide first response assistance in resolving desktop and peripheral user support issues., Essential duties and responsibilities include the following. Other duties may be assigned. Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email. Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel. Conducts all interactions in a professional manner. Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions. Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation and follow-up steps. Occasionally performs onsite installations, and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts. Performs applications development testing support, and assists with documentation. Helps with user inquiries on how to use applications. Helps with user training on assigned software applications. Works with established instructional design concepts and guidelines for effective training materials. May work as part of a team to develop a standardized training approach for new employees on required skill sets. Reviews customer satisfaction survey results and researches tickets, as needed. Learns new applications and supports new areas, as needed. ## Related Videos - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Build ultra-fast In-Memory Database Apps and Microservices with Java ](https://www.wearedevelopers.com/videos/405-build-ultra-fast-in-memory-database-apps-and-microservices-with-java) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [In-Memory Computing - The Big Picture](https://www.wearedevelopers.com/videos/626-in-memory-computing-the-big-picture) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)