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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Delivery Lead - Cloud Managed Services - **Company:** T-Systems Austria GesmbH - **Location:** Gmünd, Austria - **Experience:** Expert - **Salary:** €64,554.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Data Centers, Middleware, Cloud Services, Information Technology - **Published:** August 23, 2026 - **Apply:** https://www.xing.com/jobs/wien-customer-delivery-lead-cloud-managed-services-157328114 ## About the Role * Senior customer delivery, service management or managed services leadership experience with strong enterprise customer accountability. * Strong customer orientation with the ability to translate customer needs, escalations and service-chain realities into CMS decisions. * Deep ITIL and service management competence across SLA/OLA, incident, problem, change, service readiness, quality and continual improvement. * Strong commercial delivery discipline, including cost of service, profitability, business cases, productivity and quality-cost trade-offs. * Proven experience leading teams in a combined disciplinary and functional reporting environment. * Strong leadership skills to coach, develop and engage managers and employees. * Ability to manage end-to-end service-chain performance through functional interfaces, especially Technical Service Management in Delivery. * Change leadership capabilities to drive automation, standardization and scalable service delivery models. * Excellent communication, decision-making and problem-solving skills. * Experience working in complex, cross-functional and matrix organizations. ## Description Cloud Managed Services (CMS) within Cloud Services is the engine for scalable, industrialized cloud operations, turning standardized services into reliable customer outcomes. The organization is responsible for Managed IT Services starting with Data Centers, IT Infrastructure, Classic Systems, Private and Public Cloud, Middleware and up to Application Operation. Task * Represent the customer voice in CMS decisions and provide fact-based feedback on portfolio changes, standard adoption and service gaps. * Govern customer delivery quality, SLA adherence and risk management across the end-to-end service chain, including effective coordination across the delivery organization and Technical Service Management. * Work as peer to the Customer Service Manager to align customer expectations, contract commitments, service quality, growth and optimization needs. * Lead multiple teams with overall accountability for operational performance, workforce effectiveness and people management. * Own customer delivery services throughout their lifecycle and drive continuous optimization through standardization, automation, modernization or migration where a positive business case exists. * Manage cost of service, profitability and commercial transparency for customer delivery. * Accountable for customer projects regarding time, quality and budget. * Participate in solution delivery sign-off during the deal lifecycle, including review of the proposed delivery model, costing and T&T approach, ensuring operational feasibility and commercial viability. ## Related Videos - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Developer’s Perspective: Overview of the Tezos Blockchain Ecosystem](https://www.wearedevelopers.com/videos/237-developer-s-perspective-overview-of-the-tezos-blockchain-ecosystem) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023) - [Austria – the most livable place for software developers?](https://www.wearedevelopers.com/magazine/20-austria-the-most-livable-place-for-software-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)