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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Manager - Security Incident Management - **Company:** RED - **Location:** Elsbethen, Austria - **Experience:** Experienced - **Salary:** €61,000.0 - €81,000.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Security Information and Event Management, Information Technology - **Published:** August 23, 2026 - **Apply:** https://www.xing.com/jobs/elsbethen-service-manager-security-incident-management-152211011 ## About the Role Your areas of knowledge and expertise, * Bachelor's or Master's degree in Computer Science, Information Technology, Business Informatics, or an equivalent experience * At least 3 years of experience in security incident response, security incident management, MDR, or similar * Experience in leading IT security service delivery, SOC operations, or initiatives * A good understanding of process management * Project management skills and ITIL knowledge are beneficial * Stakeholder or customer management experience in a cross-functional environment is a plus * Good communication skills in English (German is a plus) * Self-motivated team player with excellent communication and cooperation skills * Performance- and results-oriented mindset with a willingness to take on responsibility and drive issues forward * Travel 0-10% ## Description As Service Manager - Security Incident Management you are end-to-end responsible for Red Bull's global Security Incident Management service. You define and manage operations in collaboration with our operation partners, internal stakeholders, and vendors. It is your responsibility to develop and implement innovative concepts and projects to enhance service performance and operational efficiency. * SECURITY INCIDENT GOVERNANCE In this role, you guide and govern the implementation, lifecycle, and continuous improvement of new and existing Security Incident Response use cases. You ensure proper processes are in place and define KPIs. It is your overall responsibility to manage and respond to security incidents in a timely and effective manner. * TOOLS AND TECHNOLOGIES You identify gaps in the technology landscape and select and optimize tools that provide the best value for Red Bull. Using SIEM/SOAR, you increase the level of automation and efficiency, ensuring a timely and appropriate reaction to incidents. You leverage the honeypot infrastructure and other sensors to detect attacks in time. * STAKEHOLDER COLLABORATION As Service Manager - Security Incident Management, you regularly engage with global stakeholders to align on initiatives and projects. You work collaboratively to identify and address pain points, potential threats, and future demands, ensuring alignment with Red Bull's long-term objectives. * PARTNER MANAGEMENT Based on our Managed Services approach, a strong collaboration with our operations partners and vendors is key. You ensure that operations partners deliver the defined services in the expected quality. By collaborating closely, you build and lead relationships with operations partners to establish long-term goals and achieve success together. * BUDGET MANAGEMENT In this role, you oversee and manage the budget related to the Security Incident Management service, including service organization, project, and vendor costs. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generative UIs and AI Assistants for Your Angular Applications](https://www.wearedevelopers.com/videos/100074-generative-uis-and-ai-assistants-for-your-angular-applications) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Better Together: Leveraging Your Observability Tools as a SIEM](https://www.wearedevelopers.com/videos/2118-better-together-leveraging-your-observability-tools-as-a-siem) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)