> Markdown version of [/jobs/ext/2190724-senior-manager-it-shared-service-major-incident](https://www.wearedevelopers.com/jobs/ext/2190724-senior-manager-it-shared-service-major-incident). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager - IT Shared Service (Major Incident) - **Company:** Employerwe're - **Location:** Coventry, UK - **Experience:** Expert - **Salary:** £68,000.0 - £93,500.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, DevOps, Microsoft Office, Alwayson - **Published:** August 23, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/senior-manager-it-shared-service-major-incident/44890678 ## About the Role customer and colleague experience.This is a leadership role as defined by the Group's leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and, able to structure both technical and, insight and reporting, Ability to engage confidently with Risk, Audit and Regulatory stakeholders. ITIL Foundation with further qualification in one or more relevant ITIL process. Working understanding of Agile Ceremonies and DevOps Techniques. Essential experience of working in a complex, pressurised production environment in the Banking industry Use of Microsoft Office ProductsExperience in these areas would be helpful:Public Cloud, Customer-facing and member-facing systems, Infrastructure experienceFull-time 35 hoursIf you are thinking about making an application but want to talk to someone first, you can reach out to ##### or the Talent Acquisition inbox ##### This is a permanent role and is at M3 Senior Manager gradeFor all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.Flexibility and why it matters.We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.Proud to be a Disability Confident Committed EmployerWe're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. ## Description business information in a clear and concise manner, Be an authentic 'servant-leader' who takes responsibility for ensuring the team's success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.For this role you'll need to have:Significant experience in Major Incident Management leadership, within financial services and ideally within Banking Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environmentsStrong understanding of ITIL practices, particularly Incident, Problem and Service Reporting. Experience working with complex, always-on technology estates and third-party service providers. Demonstrated experience, producing executive-grade operational ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)