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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Implementation Engineer (EMEA) - **Company:** Docker - **Location:** UK (Remote available) - **Experience:** Expert - **Salary:** £71,400.0 - £102,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Cloud Computing, Free and Open-Source Software, Docker - **Published:** August 23, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5852591863 ## About the Role * Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role * Must have direct customer-facing, professional client/customer onboarding experience * Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies * Strong cross functional collaboration and customer relationship management * Excellent problem-solving, and communication skills * Proven track record of adapting, evolving, and continuously learning about cutting edge technologies Your traits and characteristics: * You are a natural leader * You are excited to work in a start-up environment; you get in the weeds as part of the team * You are smart, innovative, and fun. You bring a sense of humor and humility to work every day! * You maintain a customer-centric mindset * You love finding solutions to challenging problems * You are not afraid of conflict and difficult conversations and value transparent communication ## Description The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub. We are seeking a highly skilled, experienced and motivated individual to join Docker to execute our customer onboarding initiatives! This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process. You will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team!, Customer Onboarding and Provisioning: * Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers * Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience * Iterate and improve on strategies and automations that streamline current workflows and tooling * Contribute to team knowledge base when finding solutions to common situations * Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction * Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships * Provide personalized customer onboarding with efficient, automated workflows. * Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability. Customer Experience and Relationship Management: * Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management * Champion a customer-first approach that balances personalized support with scalable processes. Success Metrics: * Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment. ## Related Videos - [The Evolving Landscape of Application Development: Insights from Three Years of Research](https://www.wearedevelopers.com/videos/1459-the-evolving-landscape-of-application-development-insights-from-three-years-of-research) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)