> Markdown version of [/jobs/ext/2190781-application-support-consultant](https://www.wearedevelopers.com/jobs/ext/2190781-application-support-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Consultant - **Company:** MCS Group - **Location:** Hemel Hempstead, UK - **Salary:** £40,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Business Software, Business Systems, Database Queries, Microsoft SQL Server, MySQL, Proprietary Software, SoapUI, SQL Databases, Systems Integration, File Transfer Protocol (FTP), Postman, SOAPAPI, Information Technology - **Published:** August 23, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb20958a2fb56bdf41e36e52b6e7d1f2c7/eaa ## About the Role Equally, you may come from an accounting, business systems or technical customer service background and be looking for a role with more technical depth. The strongest candidates will bring: * Experience supporting ERP, accounting or business management software * A logical and structured approach to problem-solving * Confidence speaking with customers and taking ownership of issues * An understanding of business processes such as finance, stock, orders or reporting * The ability to investigate independently while knowing when to involve others * Clear written and verbal communication skills A degree in Computer Science, Accounting, Business or a related area would also be relevant, but practical experience and the ability to learn will be equally important. Technical experience that would be useful You do not need everything listed below, but exposure to any of the following would be valuable: * SQL Server, MySQL or SQL scripting * REST or SOAP APIs * Postman or SoapUI * FTP, SFTP or SSL certificates * Excel, CSV files or EDI * Third-party software integrations * CRM, eCommerce, warehouse or logistics systems * Business intelligence or financial reporting tools ## Description £40,000 to £45,000 | Hemel Hempstead | Hybrid, 3 days per week Some support roles are about resetting passwords and getting through a ticket queue. This one is about understanding how a business actually works. MCS Group is partnering with an established Irish software company as it grows its UK customer support team. Its platform helps businesses manage everything from finance and stock control through to CRM, eCommerce, reporting, warehousing and supply chain operations. That makes the problems more interesting. You could be investigating why a financial report does not look right in the morning, tracing data through an integration after lunch, and helping a customer understand a stock or warehouse process later that day. This is not a scripted helpdesk position. You will be trusted to investigate issues properly, understand the wider business impact and guide customers towards the right solution. What will you be doing? * Taking ownership of technical and functional customer queries * Investigating issues across ERP and wider business applications * Reproducing problems and working through the likely root cause * Querying data and reviewing reports, files and integrations * Explaining technical information clearly to non-technical users * Documenting findings and creating useful internal knowledge * Working with colleagues across support, customer success and product teams * Building a strong understanding of how customers use the software day to day, You might currently be working as an Application Support Analyst, ERP Support Consultant, Finance Systems Analyst or Technical Support Specialist. ## Related Videos - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)