> Markdown version of [/jobs/ext/2190878-business-support-officer-ace](https://www.wearedevelopers.com/jobs/ext/2190878-business-support-officer-ace). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Support Officer - ACE - **Company:** Warwickshire County Council - **Location:** Coventry, UK - **Salary:** £25,583.0 - £25,989.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Office365 - **Published:** August 23, 2026 - **Apply:** https://www.wmjobs.co.uk/external-redirect-registration?JobId=274693&LinkSource=JobDetails ## About the Role Working in a varied and dynamic environment, you will need to be highly organised, with a positive, proactive, and flexible approach to managing workloads and meeting competing priorities and tight deadlines. You will be able to work effectively as part of a team while also demonstrating the ability to work independently, prioritise your own workload, and maintain discretion and confidentiality at all times. The purpose of this role is to provide high-quality business administration support to ACE Social Workers and Managers, ensuring the smooth and efficient delivery of administrative services. You will possess excellent keyboard and IT skills and be highly proficient in Microsoft 365 applications, particularly Word, Excel, and Microsoft Teams. Strong literacy, numeracy, and administrative skills are essential, together with the ability to analyse information and respond to queries accurately and efficiently. The role involves regular telephone and email contact when responding to service requests. As such, excellent verbal and written communication skills are essential, enabling you to communicate effectively with a wide range of stakeholders and to ensure that outcomes, actions, and resolutions are recorded clearly, accurately, and professionally using our in-house systems., * Strong organisational skills with the ability to manage multiple tasks and meet tight deadlines. * Positive, flexible, and proactive approach to work. * Ability to work effectively as part of a team and independently. * Excellent prioritisation and time management skills. * Ability to maintain confidentiality and exercise discretion at all times. * Strong business administration experience and skills. IT and Technical Skills * Excellent keyboard and data entry skills. * High level of proficiency in Microsoft 365 applications, particularly: * Microsoft Word * Microsoft Excel * Microsoft Teams Communication Skills * Excellent verbal communication skills. * Strong written communication skills. * Confidence in handling telephone enquiries and service requests. * Ability to communicate effectively with customers, social workers, managers, and colleagues across the local authority. * Ability to accurately record outcomes, actions, and resolutions. Analytical and Problem-Solving Skills * Strong literacy and numeracy skills. * Ability to analyse information and interpret data. * Ability to resolve routine queries accurately and efficiently. * Good attention to detail and accuracy., * Customer focus * Teamwork and collaboration * Initiative and self-management * Accuracy and attention to detail * Professionalism and confidentiality * Adaptability and resilience under pressure, The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. ## Description If you're looking to join a dynamic team, possess strong multi-tasking skills, and enjoy a challenging and rewarding role, this could be the perfect opportunity for you., * Provide high-quality business administration support to ACE Social Workers and Managers. * Respond to service requests in a professional and timely manner. * Support incident management processes. * Work effectively in a busy, customer-focused environment. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)