> Markdown version of [/jobs/ext/2190992-end-user-support-technician](https://www.wearedevelopers.com/jobs/ext/2190992-end-user-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Technician - **Company:** Thales Group - **Location:** Castlereagh, UK - **Salary:** £53,450.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, BitLocker Drive Encryption, Dynamic Host Configuration Protocol, Domain Name System (DNS), System Center Configuration Manager, Virtual Desktops, Office Suite, User Environment Management, VMware Horizon View, Cisco Anyconnect, Computer Equipment, Information Technology, User Administration - **Published:** August 23, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5852487531 ## About the Role * Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution. * Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable. * Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. * Teamwork focus, able to work with teams located at other remote sites as required. * Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk * Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally * A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed. * Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds Desirable: * Automation tools (such as SCCM) * Network patching and Cable Tracing * Hardware Installation/Troubleshooting * iOS / Android / Phone Support * Good knowledge of - IP, WINS, DHCP, DNS, Group Policy etc. ## Description We are currently looking to recruit an End User Support Technician to join our team in Belfast. The role will assist the support of the IT infrastructure covering around 2000 users in a multi network environment providing desktop support services., * Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects). * Build / rebuild and deployment of desktop / laptop machines in line with "Desktop-on-Demand" procedures and build standards using automated tools (SCCM) and manual processes as necessary. * Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 - (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required. * Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users. * Support and deployment of Smartphone's - iPhone and Android. * Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in the Belfast sites giving the customer flexibility for the support provided. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Hacking C# from the inside - how to do anything in NET](https://www.wearedevelopers.com/videos/117-hacking-c-from-the-inside-how-to-do-anything-in-net) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)