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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # (Junior) IT Customer Support Agent with German iverse) - **Company:** Lufthansa AG - **Location:** Kelsterbach, Germany - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Identity and Access Management, Issue Tracking Systems, HR Software, Information Technology - **Published:** August 23, 2026 - **Apply:** https://www.xing.com/jobs/krakow-junior-customer-support-agent-german-diverse-157322415 ## About the Role * German at minimum C1 level and English at minimum B2 level * Very good communication skills and customer-oriented mindset * High level of accuracy, responsibility, and attention to detail * Ability to work independently and manage tasks effectively * Analytical thinking and problem-solving skills * Openness to learning new systems and processes * Experience in HR processes, HR operations or HR systems will be a strong asset * Previous experience in customer support, administration or corporate environment will be an advantage * Basic understanding of IT systems or access management processes will be a plus ## Description Join the Lufthansa Group Business Services IT team and support internal HR-related applications used across the Lufthansa Group. We are looking for a person who enjoys helping others, works accurately with sensitive data, and would like to develop within IT support and HR systems environment. Tasks In this role, you will support internal users in applications such as White ID and HR Archive, mainly in access management and resolving user access-related issues. Previous experience in HR processes or HR operations will be a strong advantage. * Provide first-level IT support for internal users of HR applications * Support users in resolving access-related and basic technical issues * Handle user access requests and authorization management * Work with HR-related sensitive data in line with security and compliance standards * Register, monitor and resolve requests in the ticketing system * Escalate more complex issues to dedicated IT teams when required * Maintain process documentation and knowledge base * Cooperate closely with HR and other internal departments * Build positive relationships with internal customers and ensure high quality support *Perform all other duties assigned or delegated by supervisors Behind the scenes Video: https://player.vimeo.com/video/813204489 Lufthansa Group Business Services * New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego) Video: https://player.vimeo.com/video/813204489 Lufthansa Group Business Services * New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego) ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [German Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/328-german-business-culture-and-etiquette) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)