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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Program Manager - **Company:** Higgsfield Inc. - **Location:** San Francisco, CA, United States - **Salary:** $140,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software Debugging, Digital Technology, Systems Integration, Generative AI, Build Process - **Published:** August 23, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-program-manager-san-francisco-ca--a7c618d7-89e9-4c4f-9492-5b02ddbdf64c ## About the Role * Strong technical fluency and ability to quickly understand complex products, APIs, systems, and workflows. * Experience in a technical, customer-facing role such as Technical Program Management, Solutions Engineering, Technical Account Management, Developer Support, or a similar function. * Strong troubleshooting and problem-solving skills, particularly when working through ambiguous or complex technical issues. * Ability to communicate effectively with both engineers and customers and translate between technical and business contexts. * Exceptional ownership and follow-through, with the ability to drive multiple requests and workstreams to resolution. * Strong prioritization skills and comfort operating in a high-volume, fast-moving environment. * Excellent written and verbal communication skills. Nice to have * Experience with AI/ML, generative AI, video, or creative technology products. * Experience supporting APIs, developer products, or technically sophisticated enterprise customers. * Familiarity with debugging API requests, integrations, logs, and production issues. * Experience partnering closely with Product and Engineering teams to turn customer feedback into product improvements. * Experience operating in a rapidly scaling technology company., Application Programming Interface (API), Artificial Intelligence (AI), Communication Skills, Compensation and Benefits, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Debugging Skills, Documentation, Editing, Establish Priorities, Follow Through, Fortune 500 Customers, Identify Issues, Machine Tool, Presentation/Verbal Skills, Problem Solving Skills, Product Engineering, Project/Program Management, Root Cause Analysis, Sales Management, Technical Leadership, Time Management, Use Cases, Vehicle Driving, Writing Skills ## Description We're looking for a Technical Program Manager to serve as a critical bridge between our customers and our Product and Engineering teams. You'll own complex technical customer inquiries from end to end-understanding what customers are trying to accomplish, investigating issues, coordinating with the right technical teams, and driving requests through resolution. You'll develop a deep understanding of Higgsfield's products, APIs, models, and technical infrastructure while identifying patterns across customer feedback that can help improve our products and customer experience at scale. What you'll do: * Own technical customer inquiries and escalations from initial request through resolution. * Become deeply knowledgeable about Higgsfield's products, models, APIs, capabilities, and technical workflows. * Investigate and troubleshoot customer issues, identify root causes, and coordinate with Engineering and Product to drive resolution. * Translate customer questions and business requirements into clear technical problems and actionable next steps. * Communicate technical concepts, limitations, workarounds, and solutions clearly to technical and non-technical stakeholders. * Partner closely with Engineering and Product to prioritize high-impact customer issues and ensure timely follow-through. * Identify patterns across customer inquiries and surface recurring product gaps, bugs, feature requests, and opportunities. * Build processes, documentation, and tooling that improve how we manage and resolve technical customer requests as we scale. * Help customers navigate complex use cases and get the most out of Higgsfield's technology. ## Related Videos - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [Empowering Democratic Processes: Building a Hybrid Voting Platform](https://www.wearedevelopers.com/videos/1163-empowering-democratic-processes-building-a-hybrid-voting-platform) - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [Five things in tech that matter and we have to make work](https://www.wearedevelopers.com/videos/1403-five-things-in-tech-that-matter-and-we-have-to-make-work) - [The shadows that follow the AI generative models](https://www.wearedevelopers.com/videos/624-the-shadows-that-follow-the-ai-generative-models) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it)