> Markdown version of [/jobs/ext/2193424-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2193424-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** Everforth Apex
- **Location:** Denver, CO, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Microsoft Azure, Issue Tracking Systems, Microsoft Office, Software Troubleshooting, Zendesk, Servicenow
- **Published:** August 23, 2026
- **Apply:** https://www.dice.com/job-detail/c4f0bda4-ac30-48a9-afeb-9fc4bae1e187

## About the Role

* Help Desk, Service Desk, or IT Support experience
 * Experience with a ticketing system (Jira, ServiceNow, Zendesk, etc.)
 * Microsoft 365 / Office 365 support
 * User onboarding and offboarding
 * Hardware and software troubleshooting
 * Strong customer service and communication skills
 * Ability to explain technical concepts to non-technical users
 * Attention to detail and process-oriented mindset
 * Azure experience is a plus

Why It's a Good Fit

This is a great opportunity for someone who enjoys helping people, has a customer-first mentality, and wants to grow their career in IT support while working in a collaborative environment. The team values strong communication skills, professionalism, and a positive attitude just as much as technical ability.

## Description

The role involves supporting Microsoft 365 environments, managing support tickets, assisting with employee onboarding and offboarding, troubleshooting day-to-day technical issues, and ensuring requests are resolved efficiently. You'll work directly with end users, communicate updates on open issues, and collaborate with teammates to escalate and resolve more complex problems when needed.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)