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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** ROX, INC. - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Application Lifecycle Management, Systems Engineering, Bash Shell, Software as a Service, Information Technology Operations, Python (Programming Language), OpenID, Security Assertion Markup Language (SAML), Single Sign-On, Scripting, Okta, Information Technology, Casper Suite, Gsuite - **Published:** August 23, 2026 - **Apply:** https://www.dice.com/job-detail/284ef94e-57d8-4a44-b55e-48d5b6f5743c ## About the Role * 3-5+ years of experience in IT systems engineering, ideally at a fast-growing company * Hands-on administration experience with Okta or a comparable Secure ID/SSO platform * Working knowledge of SSO, SAML, OIDC, and SCIM * Experience managing a SaaS/collaboration stack such as Google Workspace, Slack, Notion, and a ticketing/project tool (Linear or similar) * Experience with Mac endpoint management (JumpCloud, Jamf, or similar MDM) * Scripting ability in Python and Bash, with demonstrable automation you've shipped * Strong knowledge of systems and network primitives; advanced sysad know-how across various operating systems (*nix, macOS, Windows) * Strong troubleshooting instincts across systems that touch identity, systems, networking, and SaaS integrations * Clear written and oral communication * Comfort with ambiguity and a preference for owning problems end to end * Willingness to work on-site in San Francisco 5 days a week ## Description This is a founding-level IT Support Engineer role for someone who is equal parts hands-on troubleshooter, systems thinker, and comfortable owning problems end to end with minimal process in place. You'll spend your time split between the support queue, automating tasks, and resolving general or complex IT issues for a fast-growing team. But this role goes beyond keeping the lights on. You'll identify what's manual or fragile today and fix it: automating recurring work, tightening tech hygiene, and raising the bar for how IT operates at Rox. If you enjoy being the person who can both unblock someone's laptop in five minutes and implement SaaS app SCIM integration that eliminates operational toil, this role will feel like home. What You'll Do * Serve as the primary IT support engineer for the San Francisco office * Administer and evolve our core Enterprise identity stack: Okta, Google * Own the employee identity and application lifecycle * Administer endpoint management and engineer solutions for compliance enforcement * Automate recurring IT engineering work * Support security and compliance efforts for SOC 2 and ISO 27001 * Identify opportunities to streamline IT operations and engineer tooling to scale What Success Looks Like * In your first few days: You're fully onboarded and resolving basic support tickets independently. * Within a few weeks: You own the support queue end to end, including the full employee access & application lifecycle process, and you've automated at least one recurring manual task. * Within a few months: You've delivered an IT Service Management project independently, and built a series of workflow automation that drives down operational toil from the team for good. ## Related Videos - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [Delegating the chores of authenticating users to Keycloak](https://www.wearedevelopers.com/videos/1558-delegating-the-chores-of-authenticating-users-to-keycloak) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Get started with securing your cloud-native Java microservices applications](https://www.wearedevelopers.com/videos/123-get-started-with-securing-your-cloud-native-java-microservices-applications) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)