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# Technical Support Engineer 2 - PowerEdge XE - Hopkinton, Massachusetts

- **Company:** Dell Technologies Inc.
- **Location:** Hopkinton, MA, United States
- **Experience:** Expert
- **Salary:** $74,000.0 - $96,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Ubuntu (Operating System), Linux System Administration, Dell PowerEdge, Red Hat Enterprise Linux, Network Server
- **Published:** August 23, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/27958376/Technical-Support-Engineer-2-Poweredge-Xe-Hopkinton-Massachusetts-Massachusetts-Hopkinton-1312

## About the Role

* Strong knowledge and understanding of Dell PowerEdge servers,
 * Working fundamental knowledge of PowerEdge XE servers
 * Comfortable working in Linux environments (RHEL and Ubuntu).
 * In depth troubleshooting knowledge
 * Good understanding of Dell and vendor diagnostics utilities and their application
 * Customer facing experience and the ability to work in a high-pressure environment
 * 3-5+ years of technical support experience

Desirable Requirements

 * Bachelor's degree

## Description

Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Hopkinton, MA.

What you'll achieve

As a Senior Technical Support Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

 * Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
 * Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
 * Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
 * Provide qualified information to Engineering so they can improve product quality and reliability
 * Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures


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