> Markdown version of [/jobs/ext/2194957-it-support-specialist-1st-level](https://www.wearedevelopers.com/jobs/ext/2194957-it-support-specialist-1st-level). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist (1st Level)

- **Company:** Hays
- **Location:** Hirschberg an der Bergstraße, Germany (Remote available)
- **Salary:** €40,500.0 - €51,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Microsoft Outlook
- **Published:** August 23, 2026
- **Apply:** https://www.xing.com/jobs/hirschberg-bergstrasse-it-support-specialist-1st-level-157264065

## About the Role

* Erste Berufserfahrung im IT-Support, Service Desk oder Helpdesk
 * Gerne auch Quereinsteiger mit fundierten IT-Kenntnissen
 * Gute Kenntnisse in Microsoft 365
 * Jira-Kenntnisse von Vorteil, aber kein Muss
 * Sehr gute Deutsch- und gute Englischkenntnisse
 * Hohe Service- und Kundenorientierung
 * Kommunikationsstärke und Freude am Umgang mit Menschen

## Description

* First-Level-Support für interne Mitarbeitende
 * Unterstützung bei Fragen rund um Microsoft 365
 * Betreuung von Anwendungen wie Outlook, Teams und weiteren Microsoft-Tools
 * Bearbeitung und Dokumentation von Supportanfragen im Ticketsystem (Jira)
 * Durchführung von Anwenderschulungen und Einweisungen


## Related Videos

- [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)